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Lean Process Analyst

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Date: Nov 12, 2021

Location: Any city, WI, US, 99999

Company: Gainwell Technologies LLC

Lean Process Analyst

This position is responsible to improve the organizational effectiveness through the coordination of Lean Six Sigma (LSS) activities and to support Gainwell’s Leveraged Technology Lean program assisting with the business’ growth, productivity, and business objectives. Specific responsibilities include Lean assessments, cost reduction initiatives, process improvement activities, RPA, VSM and culture change to continuous improvement.

 

Job Description

 

 

This position is responsible to improve the organizational effectiveness through the coordination of Lean Six Sigma (LSS) activities and to support Gainwell’s Leveraged Technology Lean program assisting with the business’ growth, productivity, and business objectives. Specific responsibilities include Lean assessments, cost reduction initiatives, process improvement activities, RPA, VSM and culture change to continuous improvement.

 

Position Overview:

This position is responsible to improve the organizational effectiveness through the coordination of Lean Six Sigma (LSS) activities and to support Gainwell’s Leveraged Technology Lean program assisting with the business’ growth, productivity, and business objectives. Specific responsibilities include Lean assessments, cost reduction initiatives, process improvement activities, RPA, VSM and culture change to continuous improvement

 

Essential Functions:

  • Responsible for achieving internal Gainwell goals regarding value creation
  • Responsible for Lean Deployments and Collaborating with Automation team
  • Coordinate and perform in-depth interviews, meetings, and workshops to identify current and future state processes improvements
  • Using data driven methodology, identify the business landscape and develop actionable opportunities
  • Question and challenge stakeholders on their assumptions of how to best improve processes
  • Critically evaluate information gathered from multiple sources for improvement recommendations
  • Communicate process changes, enhancements, and modifications to all stakeholders to ensure issues and solutions are agreed to and understood by all impacted business units
  • Liaise with various business groups in the organization to facilitate implementation of new or improved business processes
  • Process optimization, including process mapping, VSM, SIPOC's, time and motion studies
  • Participate in activities to improve business processes in management, front office(Call center), and back office( business process services).
  • Mentor other employees in the identification and elimination of waste, including training.
  • Employ Lean Six Sigma DMAIC methodology and analytics in end-to-end value stream mapping; extract and analyze data and perform statistical analysis to identify opportunities.
  • Serve as Lean Subject Matter Expert (SME). Provide expertise and support to other areas in the Lean tools.
  • Lead activities to achieve a reduction in waste elements within accounts
  • Closely work with center employees during their term to support them in achieving the goals and expectations when applicable.
  • Perform other duties as required.

 

Employee Relations

  • Communicate with senior management and operational/supervisory staff as required.
  • Perform overtime as necessary in accordance with both company policy and legislative requirements.
  • Comply with Gainwell’s Ethical and Harassment Policies.
  • Provide and/or participate in training as required.
  • Comply with company rules, regulations and policies as stated in the Employee Guidebook.
  • Act as team player

 

Operational Excellence

  • Demonstrated success in coaching, presentation, project team leadership, facilitation, influence, negotiation, decision making, computer tools, project management
  • Ability to recommend alternative solutions and translate complex concepts into simplified and understandable examples
  • Identify/implement cost improvements to the IT/Business processes
  • Employ Agile methodologies along with LSS to communicate, collaborate and work as a team to overall improve efficiency, performance and continuous improvement
  • Maintain Lean awareness through visual and verbal communication
  • Proven track record of managing and successfully completing multiple Lean Six Sigma projects/assessments
  • Proven mastery of Lean Six Sigma tools & methodology; and the ability to apply them practically
  • Ability to work across all levels to influence key stakeholders and lead through influence
  • Capabilities to make data based decisions and achieve financial results.
  • Demonstrated track record of meeting results and commitments

 

Desired Skills and Experience

Must Haves:

  • Successful completion of a bachelor’s degree or relevant Technical/Business experience in Healthcare and/or
  • Minimum 5 years’ experience in BPS (Call center and back office)/Healthcare environment and/or
  • Minimum Green Belt in Lean Six Sigma
  • Strong interpersonal and planning skills with proven ability to lead change through both direct and indirect (influencing) abilities

Nice to haves:

  • Demonstrated knowledge of continuous improvement methods, approaches and tools.
  • Experience with Lean methodology.
  • Strong knowledge of the 8 Lean Tools and the appropriate applications including verification of effectiveness.
  • Strong Analytical skills. Strong understanding of Excel, Power BI
  • Fluency in Microsoft Office products
  • Excellent communication skills (verbal, written, and listening), social skills, as well as the ability to present to groups of individuals
  • Understanding of the basics concepts of problem solving and analytical techniques (A3, Root Cause Analysis, etc.).-
  • Agile/Scrum knowledge
  • Strong leadership skills as well as the ability to work as an effective team member
  • Organized, able to prioritize, and to plan meetings effectively
  • Public speaking / effective meeting skills. - speaking during meetings
  • Understanding of Business Process Services and IT terminologies.
  • Ability to work individually or as part of a team.
  • Extensive travel required (over 50%)