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Account Delivery Manager (Anchorage, AK)

Date:  Nov 18, 2023

Anchorage, AK, US, 99503

Req ID:  20298

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at HMS, a Gainwell Company carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.



HMS a Gainwell Technologies Company



HMS is hiring an Account Delivery Manager (ADM). This person will be responsible for the delivery of the operational services within a MMIS account, cost and resource management, maintaining client relationship, driving improvement, and identifying cost savings and efficiencies.

The ADM partners with the Account General Manager (AGM) and Account Delivery Leader (ADL) on overall account management, maintaining SLAs (Service Level Agreements), and the successful delivery of the client contract requirements.

Your role in our mission

  • Manages people and non-people leaders’ individual and team performance and goals.
  • Reports out on KPM compliance at a minimum on a monthly basis internally and externally to the client.
  • Ensure operational excellence by establishing key metrics and ensuring team goals and contractual commitments are met or exceeded.
  • Supports and conducts meetings with account leaders to assess compliance with SLAs.
  • Coordination with other account and company teams, ie. Process improvement, best practices and standards, etc.
  • Managing a budget and leading, managing, sponsoring or participating on projects.
  • Performs analysis of account and department reporting, including client reporting.
  • Implement improvement plans if deficiencies are found.
  • Authorizes when to escalate and resolve implementation and operational issues to meet contract expectations
  • Supports and contributes to Request for Proposals (RFP) as needed
  • Interacts with external client on operational services within the MMIS account.

What we're looking for

  • Bachelor's degree in business administration, information technology, computer technology OR related field preferred or equivalent combination of education and experience
  • Three (3) or more years of business process outsourcing, consulting, or systems implementation experience
  • Five (5) or more years of leadership or supervisory experience
  • Experience working with external client(s) on operational services within the MMIS account
  • Experience managing a budget and leading, managing, sponsoring or participating on projects

What you should expect in this role

  • Must be an Alaska resident if desiring a hybrid schedule, but we will prioritize those that are able to come into the Anchorage, AK office daily
  • Full-time schedule (Monday through Friday)
  • Salaried with bi-monthly pay cycle
  • Benefits start on first day of employment, including flexible PTO policy
  • Ongoing support and training






The pay range for this position is $121,000 - $175,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at HMS, a Gainwell Company. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.


We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with HMS, a Gainwell Company, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about HMS, A Gainwell Technologies Company at our company website and visit our Careers site for all available job role openings.


HMS, a Gainwell Company is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Nearest Major Market: Alaska
Nearest Secondary Market: Anchorage

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