Associate Professional Quality

Date: Sep 29, 2025

Location:

Anchorage, AK, US, 99503

Req ID: 32948

Work Mode: Virtual (Exception only)

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at HMS, a Gainwell Company carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

Job Summary: The CX Associate Professional Quality is responsible for monitoring and evaluating the quality of inbound and outbound interactions. You will support our quality commitment of exceptional, accurate, and compliant execution of work through measurement, analysis, and review of agent and account calls and transactions and compliance, and of related business processes and surveys. You will be responsible for executing daily quality assurance reviews and processing audits: first-level reviews of business processes which involve reviewing documentation to ensure activities are in line with Account, CX and Company standards, policies, and procedures. You will participate in the planning, execution, and delivery of quality assurance related initiatives. Partnering with your immediate, centralized, and account team members, the work you deliver will drive improved employee, member, and client experiences and achievement of Account and company goals and objectives.

Your role in our mission

Regularly evaluate customer interactions (calls, emails, chat, transactions, etc.), to include complex interactions, to assess adherence to established quality standards and regulatory compliance requirements.
Facilitate knowledge sharing and alignment with key stakeholders through routine engagement sessions.
Synthesize personal quality behavioral observations to inform insights and trending.
Make recommendations and suggest initiatives for process and policy enhancements based on data-driven insights.
Proactively engage to support, occasionally lead, and consistently add value in calibration sessions to deliver consistency in quality evaluations.

What we're looking for

Two or more years of quality assurance or subject matter expertise experience - quality assurance principles, methodology and practices.
Demonstrated knowledge of Medicaid Provider Enrollment and experience partnering with operations staff assigned to multiple areas.
Effective written and oral communication and interpersonal skills to work effectively with team members, customers, and clients.
Demonstrated capability to embrace and implement change in personal workspace.
Strong organizational and time management skills.

What you should expect in this role

Remote Alaska (preferred, Pacific or Mountain Time Zone.

Hours will be between 8-5 Alaska Standard Time.

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REMOTE

The pay range for this position is $43,100.00 - $61,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at HMS, a Gainwell Company. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with HMS, a Gainwell Company, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about HMS, A Gainwell Technologies Company at our company website and visit our Careers site for all available job role openings.

HMS, a Gainwell Company, is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.