Customer Support Representatives

Date: Jan 17, 2025

Location:

Anchorage, AK, US, 99503

Req ID: 28362

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at HMS, a Gainwell Company carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

HMS a Gainwell Technologies Company

HMS is hiring a Customer Support Representative to support the Alaska Medicaid account. Representatives will work in a fast-pasted environment handling calls from members and providers.

Your role in our mission

Identifies, prioritizes, and resolves most questions.
Receives calls and provides accurate, acceptable answers to queries and concerns.
De-escalates situations involving dissatisfied callers, offering patient assistance and support.
Guides callers through troubleshooting and navigating the Medicaid sites and/or services
Reviews customer or client accounts, providing updates and information per established program policies.

What we're looking for

High school diploma or G.E.D.
Four or more years of customer service or other telephone experience
Experience working with organizational functions and personnel
Experience working with fax machines, computer software, and telephone technology
Experience working with and skilled in the use of help desk software
Business and analytical problem solving skills
Communication skills
Ability to work independently
Ability to follow oral and written directions

What you should expect in this role

This position is remote/hybrid supporting our Anchorage AK office

#LI-HYBRID

#LI-LS2

The pay range for this position is $35,900 - $51,300 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at HMS, a Gainwell Company. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with HMS, a Gainwell Company, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about HMS, A Gainwell Technologies Company at our company website and visit our Careers site for all available job role openings.

HMS, a Gainwell Company is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.