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Mail Room Lead

Date:  Aug 6, 2022

Anchorage, AK, US, 99503

Req ID:  11598

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at HMS, a Gainwell Company carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Job Description



HMS, a Gainwell Technologies Company  

HMS is hiring a Mailroom Team Lead who is an integral part of the HMS business, performing various tasks and responsibilities such as sorting, opening, and prepping large volumes of mail for the purpose of scanning into an automated work distribution system. The team lead is responsible for supporting the activities within the department. The team lead oversees the daily department production activity and facilitates departmental workflow, while working closely with the Supervisor and or Manager. The Team Lead also trains, assists, and monitors staff. This is a full-time position, and the candidate must be able to work on-site.


Essential Job Functions

•    Informs, implements, and communicates all departmental and company policies and procedures.
•    At the direction of the Supervisor, may communicate directly with client and/or client personnel on status of requests, disposition of inquiries, etc.
•    Assures that inventory audits are performed regularly, escalating all non-reconciled discrepancies to direct Manager.
•    Assures that appropriate production-level documentation is completed for all production staff.
•    Completes production and quality assurance reports.
•    Delegates and directs daily workflow needs to employees.
•    Receives, retrieves, and delivers all requested files and/or containers per client request and within established service level agreements (SLAs).
•    Ensures physical security of the work area daily. Escalates any issues of concern to Management immediately.
•    Establishes schedules for the timely delivery and pick up of mail for the internal operation of the mail room. Makes mail runs when necessary.
•    Organizes the activities of the mail room and assists and supervises the mail clerks, document scanners, production clerks, etc., which could include recording mail room activities.
•    Assists mail clerks, scanners, and other team members in the daily sorting of mail.
•    Understands all mailroom procedures and leads projects and activities.
Maintains confidentiality and security of client information per HIPAA guidelines.
•    All other duties as assigned.
Basic Qualifications
•    Ability to follow written as well as oral directions. Ability to take on various tasks at the same time to completion without errors. Ability to work under tight timelines and meet deadlines. 
•    Strong organizational and time management skills, strong communication skills.
•    Skills working independently as well as in a team required. Must be able to maintain high production levels.
•    Repetitive motion is required; may require twisting/bending/climbing.
•    Ability to lift 35 lbs. periodically. Requires sitting/standing/walking and the ability to walk and stand more than 50% of the week.
Work Environment
Office/Mailroom environment


The pay range for this position is $37,400.00 - $46,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at HMS, a Gainwell Company. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.


We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with HMS, a Gainwell Company, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about HMS, A Gainwell Technologies Company at our company website and visit our Careers site for all available job role openings.


HMS, a Gainwell Company is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Nearest Major Market: Alaska
Nearest Secondary Market: Anchorage

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