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Quality Assurance Manager

Date:  Aug 6, 2022
Location: 

Anchorage, AK, US, 99503

Req ID:  11638

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at HMS, a Gainwell Company carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

HMS, a Gainwell Company

HMS is hiring a Quality Assurance Manager who is responsible for promoting quality throughout the Account, implementing, and leveraging the Quality Management Systems (QMS) at all levels of the organization. The Quality Assurance Manager evaluates strategies, policies, processes, and procedures as part of the management system. They will promote a Quality Culture, support initiatives that drive ongoing process improvement, and facilitate changes to the quality strategy for the business. This position must be the primary interface, owning and managing the local implementation of the Account Quality Management System. The Quality Assurance Manager maintains and implements certification coverage, ensuring ongoing compliance to standards and external certification. They will analyze data, identify trends, and use statistics to ensure the processes meet company, business, and customer needs. They will promote understanding of the processes required for fulfillment of customer satisfaction and contractual commitments and use improvement methodologies to provide leadership to support business performance. 

Daily, the Quality Assurance Manager for HMS manages a small staff focused on reviewing, reporting, and improving quality performance. They have accountability for results of a quality program with a state government client. They will apply advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. They will be responsible for providing guidance on process improvements and recommending changes in alignment with business tactics and strategy for area of responsibility. They will plan, direct, and monitor operational/tactical activities of staff and recruit and support the development of direct staff members. 

Your role in our mission

 

  • Provides support for internal and external audits, working closely with internal departments, the client, and external auditors, in preparing for, conducting, and follow through for all audits.
  • Works with internal and external security teams on security and system access audits.
  • Provides direct and ongoing leadership for a team of individual contributors developing, implementing, and maintaining systems for quality management and continuous improvement of products or solutions.
  • Communicates project status and escalates issues to leadership.
  • Proactively identifies opportunities for performance and process improvement and cost reductions opportunities.
  • Works with internal business teams, trainers, and publications teams to create, review, and refine training materials.

What we’re looking for

 

  • Bachelor's degree in Computer Science or a related field is required. 
  • Lean Six Sigma or other Quality certification required. 
  • Minimum of three years’ quality management experience for a government or healthcare payer, including experience during implementation and testing of a new claims payment system. 

Audit/assessment certification preferred

What you should expect in this role

 

Work from Home/Hybrid 

Work-from-home (WFH); or Hybrid model including in-office and WFH days to be defined. For positions assigned to WFH, reliable high-speed internet connectivity is required.  Employees working-from-home may be required to report to the office, at times, to support work efforts.

 

The pay range for this position is $109,400.00 - $136,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at HMS, a Gainwell Company. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

 

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with HMS, a Gainwell Company, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about HMS, A Gainwell Technologies Company at our company website and visit our Careers site for all available job role openings.

 

HMS, a Gainwell Company is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.


Nearest Major Market: Alaska
Nearest Secondary Market: Anchorage

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