Service Authorization Specialist (Alaska)

Summary

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at HMS, a Gainwell Company carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Your role in our mission

HMS a Gainwell Technologies Company

At HMS a Gainwell company the Service Authorization Specialist analyzes inquiries through the use of personal knowledge of the particular functional subject matter. Augments knowledge with reference materials as needed.

• Provides response and takes appropriate action to resolve. May interact directly with original requestor, advise others on how to respond or escalate to a higher level if needed.
• Consults with management and/or business organization management to develop/implement appropriate response/resolutions for complex issues.
• Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries.
• Contributes to a shared knowledge database to facilitate response consistency and to document complex issue resolution.
• Assists less experienced staff in developing appropriate responses.

What we're looking for

• Two or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)
• Experience working with fax machines, computer software and telephone technology.
• Business and analytical problem-solving.
• Good communications skills.
• Ability to follow written policies, procedures, and guidelines.
• Ability to read and interpret basically to moderately complex documents, such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines.
• Excellent written and verbal communication skills, customer service skills, professional telephone and presentation skills, excellent organizational, time management and prioritization skills.

What you should expect in this role

Remote

Needs to be in Alaska or the West Coast

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