Service Authorization Specialist (Alaska)

Summary

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at HMS, a Gainwell Company carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Your role in our mission

• Responds to highly complex customer questions and/or forwards questions to appropriate personnel.
• Researches customer inquiries and responds to appropriate parties in a timely manner.
• Processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming and outgoing mail, faxes, and emails for multiple clients in accordance with established service level agreements.
• Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
• Interfaces with team members, management, and customers in reference to customer service issues.
• Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.
• Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.

What we're looking for

• Six or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software
• Strong business and analytical problem-solving skills
• Strong communication skills
• Ability to work independently
• Ability to follow oral and written directions

What you should expect in this role

• This is a REMOTE rolemust be available to work Alaska Hours 8:00am – 5:00pm (AK) 
• The work environment is office-based, with collaboration across clinical and operational teams.
• LI-REMOTE
• LI-LS2