Service Authorization Specialist - Anchorage, AK

Date: Feb 28, 2026

Location:

Anchorage, AK, US, 99503

Req ID: 34942

Work Mode: Full-Time onsite (5+ days per week)

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at HMS, a Gainwell Company carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As a Service Authorization Specialist, you will play a key role in supporting members and providers by handling complex inquiries, processing service requests, and ensuring accurate documentation across systems. This position combines customer service, data integrity, and operational support to help maintain efficient workflows and meet service level agreements. You’ll collaborate with cross-functional teams, contribute to process improvements, and support day-to-day operations while delivering a high level of service in a fast-paced healthcare environment.

Your role in our mission

Handles complex customer inquiries via phone and written communication, providing timely resolution or escalation as needed.
Researches, documents, and processes requests while accurately updating account histories and maintaining proper records.
Performs data entry, document matching, and mail processing to ensure accurate and up-to-date information across systems.
Monitors daily transactions, reviews reports, and ensures compliance with established policies, procedures, and service level agreements.
Collaborates with team members and leadership to resolve issues, improve workflows, and support daily operations, including mentoring less experienced staff.

What we're looking for

High school diploma or G.E.D. required.
Six or more years of customer service or high-volume telephone experience.
Proficiency with computer systems, including help desk software, and standard office/telephony technology.
Strong analytical and problem-solving skills with the ability to navigate organizational processes and stakeholders.
Effective communication skills with the ability to work independently and follow written and verbal instructions.

What you should expect in this role

This is an on-site position in the Anchorage, AK office.

This posting is intended for pipelining. We will accept applications on an ongoing basis.

#LI-ONSITE

#LI-MA1

The pay range for this position is $44,800 - $64,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at HMS, a Gainwell Company. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with HMS, a Gainwell Company, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about HMS, A Gainwell Technologies Company at our company website and visit our Careers site for all available job role openings.

HMS, a Gainwell Company, is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HMS defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.