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Provider Enrollment Supervisor

Date:  Aug 6, 2022
Location: 

Anchorage, AK, US, 99503

Req ID:  11675

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at HMS, a Gainwell Company carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

HMS, a Gainwell Technologies Company

We are seeking a Provider Enrollment Supervisor to lead a call center team that resolves customer service questions.

Your role in our mission

 

  • Assists less experienced service center representatives resolve complex customer questions.
  • Researches complex customer inquiries and responds to appropriate parties in a timely manner.
  • Informs staff of service level issues and escalates issues to supervisor/manager in a timely manner to minimize corporate risk and enhance customer service experience.
  • Assists with establishing and obtaining goals for acceptable performance in accordance with client service agreements.
  • Provide occasional phone coverage when required.
  • Interfaces with team members, management, and customers in reference to customer service issues.
  • Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
  • Supervises daily transactions to ensure policy and procedures are in accordance with service level agreement.
  • Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.
  • Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers and terminations to manager.

What we’re looking for

 

  • Six or more years of customer service experience
  • Two or more years of leadership experience
  • Experience working with help desk software
  • Good business and analytical problem solving skills

 

The pay range for this position is $64,600.00 - $80,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at HMS, a Gainwell Company. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

 

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with HMS, a Gainwell Company, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about HMS, A Gainwell Technologies Company at our company website and visit our Careers site for all available job role openings.

 

HMS, a Gainwell Company is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.


Nearest Major Market: Alaska
Nearest Secondary Market: Anchorage

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