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Account General Manager

Date:  Jul 4, 2024

Any city, AK, US, 99999

Req ID:  24858

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 



At Gainwell, we embrace complex challenges with trusted expertise to deliver transformational outcomes.  We empower clients through innovative technologies and solutions to deliver great health and human services outcomes.  Our clients, across 50 states and territories, trust us to support over 58 million recipients and beneficiaries with over 2 billion claims and encounters processed annually.  


We are looking for an Account General Manager with high energy and creativity to work with an innovative and transformative client. 

Your role in our mission

  • Cultivate client relationships and be the voice of Gainwell as a trusted advisor and thought leader.
  • Develop a client-centered innovation agenda to proactively engage with client on their business needs and goals.
  • Harness Gainwell innovative spirit to meet and exceed contractual commitments.
  • Grow the business through active listening, inquiry and pairing needs to Gainwell unique value.
  • Lead, guide, mentor and grow the team.
  • Manage the financial quality of the account.
  • Coordinates with the SysOps vendor regarding shared service responsibilities and escalation of system issues impacting the ability to deliver business services within the contract requirements/SLAs.
  • Acts as the primary point of contact (POC) with the State for all activities related to contract administration, including being able to legally bind the Services Vendor with any state agreements
    • The Account Manager provides oversight and management for account leadership and delivery of services for this contract
    • The Account Manager is the single point of contact and has accountability for this contract and is supported by the full resources of our company.

What we're looking for

  • A minimum of 5 years’ experience working with Medicaid/Medicare operations, systems, regulations/standards, as well as cost reporting, profit and loss, and budget compliance.
  • A minimum of 5 years’ experience in managing or in a key management position for a Medicaid Management Information System (MMIS) or other large-scale medical claims processing system; and previous experience with an MMIS, or with major components of an operational MMIS.
  • Bachelor’s degree in Healthcare Administration, Business Administration/Management, Finance, a clinical specialty or equivalent with preference of a Master’s degree in one of these fields
  • 10-12 years’ experience in account leadership roles such as sales, delivery or business management.
  • A minimum of ten (10) years’ experience managing a large-scale government or private sector healthcare contract valued at twenty (20) million dollars or more.
  • Knowledge of Medicaid/Medicare regulations/standards, as well as cost reporting, profit and loss, and budget compliance.
  • Experience working in a matrixed environment.
  • P & L, sales and risk management skills required.

What you should expect in this role

  • This role is onsite in Anchorage, Alaska. 
  • Delivers on company’s contractual commitments.
  • Leads, coordinates, and manages the long-term, consultative, client relationship to become the client’s trusted advisor.
  • Establishes and manages, a program to achieve client service excellence.
  • Leads all employees who provide services to the client, either directly or indirectly.
  • Develops strategy and obtains buy-in from all stakeholders.
  • Leads large, cross-functional team.
  • Contributes to the development of innovative principles and ideas.
  • Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. 
  • Meets or exceeds financial commitments.



The deadline to submit applications for this posting is August 5, 2024.


The pay range for this position is $138,200.00 - $197,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.


We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.


Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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