Advisor Business Analyst - Documentation Lead

Summary

As an Advisor Business Analyst - Documentation Lead at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Take charge and focus on how we can meet critical needs to help clients deliver better health and human services outcomes. 

• Manages documentation repository for system and process documentation to meet the agreed upon requirements, including storage, retrieval and review/update tracking. 

• Gathers business requirements through a variety of techniques such as work sessions and interviews. 

• Designs and implements a shared documentation repository for system and process documentation. 

• Oversees work effort of the documentation specialists, including the creation, updating and/or reviewing of process, test, lessons learned, system and project documentation.  

• Establishes documentation standards based on the company’s brand standards for documentation, enforces adherence to the established standards. 

• Sets up processes to review and update documentation in alignment with the agreed upon update frequencies for each document. 

• Participates in technical reviews and inspections to verify 'intent of change' is carried through the entire project. 

• Works closely with the other Gainwell leaders to ensure the successful delivery of the system and process documentation in alignment with the agreed upon update frequencies for each document. 

• Coordinates business analyst tasks on information technology projects and provides project team member guidance and support. May plan, allocate, and monitor work of other business analysts. 

• Provides time estimates for project related tasks. 

What we're looking for

• Ten or more years of experience leading IT related projects as a business analyst in healthcare industry, including interfacing between technical and business teams 
• 4+ years of Medicaid experience with MMIS
• Advanced experience working with MS Office - utilizing different documentation repositories and tools, for example SharePoint, Visio, Word, PowerPoint, Excel 

• Experience working with business processes and re-engineering 

• Experience working with computer programming concepts and basic language 

• Ability to analyze and document complex business processes and system modifications. 

• Strong understanding of IT service delivery and working with project management methodology 
• Preferred - Bachelor’s degree or equivalent combination of education and experience: in business administration, information technology, engineering, technical communication, or related field 

Other Qualifications

• Proven leadership and mentoring abilities, supporting team development and growth
• Strong communication, interpersonal, and presentation skills for effective collaboration with clients and cross-functional teams
• Skilled in creative problem solving, multitasking, and adapting to change in dynamic environments
• Proficient in business solutions software and personal computing tools
• Capable of managing multiple small to mid-sized projects independently or within a team
• Adept at building and maintaining formal and informal professional networks

What you should expect in this role

• Fully remote options from continental US locations only
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is August 5, 2025
• #LI-HC1
• #LI-MMIS
• #LI-Documentation