Share this Job
Apply now »

Advisor Business Analyst - Human Services Applications

Date:  Jan 6, 2022

Any city, TX, US, 99999 Any city, GA, US, 99999 Any city, LA, US, 99999 Any city, DC, US, 99999 Any city, NC, US, 99999 Any city, NY, US, 99999 Any city, AR, US, 99999 Any city, FL, US, 99999 Any city, CA, US, 99999 Any city, IL, US, 99999 Any city, NJ, US, 99999

Req ID:  6713


Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower-level employees.

Performs complex analyses of business goals, objectives and needs of the general business environment to align information technology solutions with business initiatives for multiple, complex accounts. Provides leadership for complex projects that cross multiple sub-systems/entire platform/multiple functional areas and acts the liaison between technical personnel and non-technical personnel. Serves as the liaison between technical personnel and business area for multiple accounts.

Job Description


  • Plans and designs complex business processes and system modifications. Makes recommendations to improve and support business activities.
  • Gathers business requirements through a variety of techniques such as work sessions and interviews. Analyzes and documents client complex business requirements and processes; communicates these requirements to appropriate parties.
  • Creates complex test case scenarios to be used in testing; monitors/oversees the testing of business applications to verify that all client requirements are incorporated into the system design.
  • Provides input into developing and modifying systems to meet client needs. Develops business specifications to support complex modifications.
  • Coordinates and facilitates complex meetings with clients to gather and document requirements and explore potential solutions.
  • Actively participates in technical reviews and inspections to verify 'intent of change' is carried through the entire project.
  • Assists and analyze testing results in all phases.
  • Provides time estimates for project related tasks. Compares time estimates to the actual hours on a project. Provide lessons learned and ways to improve processes.
  • Assists with developing complex methods and procedures required to identify whether current business goals and objectives meet organizational needs.
  • Works independently to drive complex projects and is a Subject Matter Expert on multiple sub-systems.
  • Report subsystem issues or project delays proactively to the client and/or management.
  • Provides leadership and work guidance to less experienced personnel on complex and large-scale projects. Develop and provide training and mentoring on Business Analyst responsibilities.  Coordinate’s business analyst tasks on information technology projects and provides project team member guidance and support. Plan allocate and monitor work of other business analysts.  Coach other BA's as needed on responsibilities and tasks.



  • Typically a Bachelor's degree or equivalent combination of education and experience OR
  • Typically a Bachelor's degree in business administration, information systems, or related field preferred


  • 10 or more years of business analysis experience
  • Experience working with the interface of information technology with functional groups within an organization
  • Experience working with business processes and re-engineering
  • Experience working with computer programming concepts and basic language
  • Software Development Life Cycle experience with (multiple methodologies)  
  • Requirements Gathering and creating deliverable documentation
  • Developing structured user manuals and training
  • Visualization modeling
  • Business rules modeling 
  • Develop and executing acceptance test plans.
  • Experience with Complex and Multi-function area.
  • Requirement Traceability
  • Experience working with project and change management tools such as Visio Flow, ALM, iTrace, rTrace. 
  • Experience with SQL queries
  • Experience in Health Care/Health Insurance 
  • Healthcare Industry Experience is a plus 
  • County or State managed program experience is a plus  

Essential Skills:

  • Requirements elicitation via interviewing
  • Requirements determination using structured techniques for documentation, analysis, evaluation/ validation 
  • Decomposition of high- level information into details 
  • Abstracting low- level information 
  • Distinguishing requests vs needs 
  • Distinguishing requirements vs. solutions 
  • Classifying and prioritizing requirements 
  • OO techniques using UML models 
  • Ambiguity analysis, ensuring consistent understanding across users, designers and testers 
  • Business process modeling of current state and desired/ future state processes 
  • Defining and managing scope and client expectations, requirements change management and traceability 
  • Identifying and mitigating risks
  • Applying creativity to solving complex problems  
  • Building relationships and working collaboratively 
  • Excellent verbal/ written communication 
  • Ability to effectively manage a difficult client

Other Skills:

  • Advanced interpersonal skills to interact with customers and team members
  • Advanced analytical and problem solving skills
  • Excellent presentation skills to present to management and customers
  • Good personal computer and business solutions software skills
  • Advanced ability to work in a team environment with multiple team members
  • Has completed or interested in completing CBAP or CCBA certification
  • Excellent leadership skills to coordinate, oversee and lead team/project members
  • Willingness to travel

Apply now »