Advisor Customer Support (Remote in USA)

Date: Feb 6, 2026

Location:

Any city, TN, US, 99999

Req ID: 34610

Work Mode: Virtual (Exception only)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As an Advisor, CX Onboarding, Offboarding & Identity Management, you will play a critical role within the Customer Experience (CX) organization by enabling workforce readiness, access control, and delivery continuity across CX programs. This role owns the CX execution and governance of onboarding, offboarding, access management and serves as a liaison between CX Operations, IT, Security, HR systems, and account stakeholders.

Your role in our mission

Own CX onboarding and offboarding execution for employees, and contractors supporting CX accounts, including reporting and tracking.
Coordinate with CX Delivery leadership, IT, Security, Training, and HR systems partners to ensure timely onboarding and separation, as needed.
Order and track equipment delivery as part of the onboarding process
Support the return of equipment during the offboarding process
Support Background Check confirmation as part of the onboarding process
Serve as an escalation point for complex, urgent, or high-risk onboarding and offboarding scenarios.
Own CX coordination of identity and access provisioning and de-provisioning across required systems.
Ensure role-based access alignment and validate access completion prior to training or production readiness.
Maintain CX onboarding, offboarding and identify management process documentation and standards
Identify operational risks, gaps and inefficiencies that will drive continuous improvement initiatives
Provide guidance and mentoring to associate level onboarding and offboarding candidate care coordinators

What we're looking for

Bachelor’s degree or equivalent practical experience.
4+ years of experience in operations, onboarding/offboarding, workforce enablement, or access management.
Experience supporting operational transformation, transition, or centralization initiatives.
Excellent communication, documentation, and stakeholder management skills.

What you should expect in this role

This is a full-time permanent regular salaried (W-2) employee position.
Monday through Friday work schedule (40 hours per week).
Upward career advancement is possible and encouraged.
Health (medical, dental, vision) benefits start on day one of employment.
Company match 401K and other benefits available within months of starting.
New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
Company provided computer for work use.
For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
This position will remain posted to take applications until February 20, 2026.

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#LI-REMOTE

The pay range for this position is $70,000 - $95,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.