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Associate Customer Support

Date:  Jun 30, 2022
Location: 

Any city, TX, US, 99999

Req ID:  10275

Job Description

 

Essential Job Functions

  • Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel.
  • Researches customer inquiries and responds to appropriate parties in a timely manner.
  • Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
  • Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.

 

Basic Qualifications

  • Two (2) or more years of call center customer service
  • Experience working with and skilled in the use of help desk software

 

Work Environment

  • Remote/ Work from Home
  • May require shift work

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