Business Analyst - ServiceNow Developer - Full time Onsite

Summary

As a Business Analyst - ServiceNow Developer - Full time Onsite at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. This full-time onsite position in Oklahoma offers the opportunity to connect your passion with purpose, working alongside teams that thrive on solving some of healthcare’s biggest challenges through innovative technology.  

Here are the details on this position.

Your role in our mission

Gainwell empowers you to demonstrate your expertise and help clients deliver better health and human services outcomes using cutting-edge solutions. In this role, you will:

• Analyze, plan, design, document, and recommend improvements to business processes supporting client technology goals.
• Serve as a liaison between clients, project managers, and technical teams to define, track, and communicate business requirements.
• Build basic conceptual data and process models to support requirement gathering and solution design.
• Create, execute, or analyze test scenarios to ensure client requirements are accurately reflected in system design.
• Participate in technical reviews and inspections to ensure the “intent of change” is maintained throughout the project lifecycle.

What we're looking for

• 3+ years of experience translating technical goals and requirements into actionable business solutions.
• SME ServiceNow Developer with knowledge of other ITSM platforms (e.g., Jira, Remedy).
• Experience with ticketing systems and understanding of reporting/dashboarding in ServiceNow. 
• Strong analytical and business process re-engineering skills.
• Advanced proficiency in Microsoft Excel and other tools for quantitative analysis.
• Excellent written and verbal communication skills to effectively engage with business leaders, clients, and technical personnel.
• Ability to influence and collaborate across teams, translating technical concepts into digestible business insights.

What you should expect in this role

• This is a full-time onsite role based in Oklahoma.
• The position is expected to be onsite for at least one year, or until the manager determines readiness for a hybrid schedule in alignment with OHCA’s in-office requirements.
• Video cameras must be used during all interviews.

• The deadline to submit applications for this posting is November 25, 2025

• #LI-HC1
• #LI-ServiceNow
• #LI-Oklahoma City