Business Operations Lead

Date: Mar 9, 2026

Location:

Any city, AR, US, 99999

Req ID: 35047

Work Mode: Virtual (Exception only)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As the Business Operations Lead at Gainwell, you will be a part of an innovative product company with a mission to serve the healthcare needs of our communities. You will use your programming and analytical skills to drive the development of healthcare administration products used, and relied upon, by millions of patients. Most importantly, you’ll have the chance to grow and develop as a professional through our exceptional developmental opportunities.

Your role in our mission

Essential Job Functions

Works in conjunction with the business development team in representing the company's outsourcing capabilities to potential clients. Accompany sales team to client sites, gathers data, provides input and assists in client evaluation.
Structures moderately complex sourcing propositions across processes, applications and infrastructure in conjunction with business strategy. Provides input into pricing of proposition.
Provides complex analysis and documentation of client requirements to provide appropriate data to project development and implementation team for client(s).
Creates complex client-specific process flow charts and templates, manuals, handbooks and other outsourcing documentation.
Identifies metrics to assess outsourcing effectiveness. Summarizes results and prepares reports for management.
Identifies additional product/services opportunities in client organization and follows up with client and/or business development team.
Evaluates current internal processes and maintains currency with industry trends and forecasts. Recommends and implements approved modifications and/or new processes to maintain competitiveness in the industry.
Provides leadership and work guidance to less experienced personnel.

What we're looking for

Basic Qualifications

Five (5) years of experience in management consulting and/or business analytics responsibilities on projects of similar scope and complexity.
Bachelor’s degree or higher in health care, business administration, or information technology related field; or four (4) additional years of experience in a similar industry, in addition to the five (5) years of required experience, may be substituted for the bachelor’s degree.
Prior experience in human services environments is required.
Demonstrated knowledge of the Contractor’s solution, including having implemented and managed the solution in at least one (1) environment of similar or greater complexity.

Other Qualifications

Prior experience in change management.
Excellent communication skills, including strong written communication skills.

What you should expect in this role

Remote, in the US
Travel based on business need (25 %)
Willingness to work a flexible schedule to accommodate business needs and travel as required
Video cameras must be used during all interviews

This posting is intended for pipelining. We will accept applications on an ongoing basis.

The pay range for this position is $79,200 - $113,200 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.