COB Service Representative, Assistant

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

The COB Service Representative, Assistant is responsible for recovering payments from commercial insurance carriers that should have paid primary to the Medicaid agency. This role supports revenue recovery efforts by reviewing claims, pursuing appeals, validating eligibility, and ensuring accurate documentation in compliance with contractual and regulatory requirements.

Your Role in our mission:

• Contact insurance carriers via phone and web portals to verify eligibility, determine claim status, assess denials, and pursue appeals or appropriate claim closure.

• Update and maintain accurate case documentation in the case management system, including appeal, denial, and recovery activity notes.

• Respond to carrier inquiries (phone, fax, email), mail form letters, sort and file correspondence, and obtain additional documentation from providers as needed.

• Manage weekly aging reports and pursue outstanding accounts to maximize reimbursement and recovery performance.

• Ensure payers adhere to timely filing requirements and applicable regulations while developing recovery strategies for assigned portfolios.

• Utilize document imaging systems for archival purposes and collaborate with subject matter experts to resolve complex claims.

• Support special projects, limited training initiatives, and other duties as assigned.

What we're looking for:

• High School Diploma or GED required (Associate’s degree preferred) with 2+ years of third-party institutional billing experience and at least 1 year handling claims appeals.

• Strong knowledge of third-party billing, claims processing, EOB interpretation, and UB-04 forms (DSM-IV, CPT, HCPCS, and CMS-1500 preferred).

• Detail-oriented with strong critical thinking, time management, and multitasking skills; able to meet production and quality standards independently and in a team environment.

• Proficient in Microsoft Windows, Word, and basic Excel, with the ability to navigate claims systems and document imaging tools.

• Strong customer service and communication skills with the ability to adapt to change and comply with HIPAA privacy and security requirements.

What you should expect in this role:

• Work schedule expectations: 8-hour shift between 7am – 4:30pm
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.
• To test your internet speed, go to Google and search for “Internet Speed Test.”

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The pay range for this position is $26,500.00 - $37,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.