Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

The COB Support Assistant is responsible for researching and verifying Third Party Liability insurance and updates the state MMIS system.

Your Role in our mission:

• Researches and verifies eligibility information via online lookups to carrier eligibility websites or by phone with various carriers and updates the state MMIS system.
• Loads a minimum of 20-25 adds per day into the state MMIS system and terminates existing TPL insurance policies.
• Answers incoming calls from providers, Medicaid recipients, and other entities in relation to private/commercial insurance.
• Maintains an accuracy of 99% or above on all work activities per contractual obligation with state.
• Performs other duties as assigned

What we're looking for:

• Strong verbal and written English communication skills; able to build effective relationships in person and by phone with internal and external clients.
• Detail-oriented and highly organized, maintaining 99%+ accuracy, meeting deadlines, adhering to attendance guidelines, and complying with corporate/office policies and HIPAA privacy and security rules.
• Proficient in Microsoft Word, Excel, ImageNow, and other company software; able to navigate various websites and state Medicaid systems.
• Able to work independently and collaboratively in a team environment, proactively identifying process improvements and gaining a general understanding of GWT and office operations.
• High School Diploma or GED required (Associate’s preferred); 1+ year of insurance verification experience and experience in a customer call center environment; capable of extended computer use with average manual dexterity for PC, phone, and office equipment.

What you should expect in this role:

• This is a fully remote position with a standard Monday through Friday work schedule.
• The role requires availability to support core business hours of 8:00 AM to 4:30PM EST (7:00 AM to 3:30 PM CST).
• Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.
• To test your internet speed, go to Google and search for “Internet Speed Test.”

#LI-Remote#LI-SA1

The pay range for this position is $26,500.00 - $37,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.