Check Processing Operations Supervisor (Hybrid - Irving, TX)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary
The Operations Supervisor – Check Processing is responsible for overseeing daily operations within the Check Posting and Research Department. This role manages a team of approximately 17 direct reports and ensures the accurate and timely posting of checks into internal systems while meeting strict service level agreements (SLAs). The Supervisor serves as a key liaison between staff and leadership, ensuring compliance with company policies, operational efficiency, and high levels of client satisfaction.

Your role in our mission

• Supervise and manage a team of approximately 17 employees within the check posting and research functions
• Assign, prioritize, and monitor daily workloads to ensure checks are posted accurately and on time
• Ensure all check processing and posting activities are completed in accordance with established SLAs
• Track work progress and productivity using Excel and internal reporting tools
• Investigate posting discrepancies and coordinate with the appropriate internal departments or stakeholders for resolution
• Act as a point of escalation for operational issues, workflow delays, or quality concerns
• Maintain compliance with company policies, procedures, and internal controls
• Provide coaching, guidance, and performance feedback to team members
• Communicate regularly with upper management regarding team performance, workflow status, and process improvements
• Identify opportunities to improve efficiency, accuracy, and overall workflow within the department

What we're looking for

• Previous supervisory experience (required)
• Strong Excel experience, including tracking, reporting, and data review (required)
• Ability to multitask and manage competing priorities in a high-volume environment
• Strong attention to detail with a focus on accuracy and quality
• Excellent communication and interpersonal skills

What you should expect in this role

• This is a hybrid position based in Irving, Texas, and candidates located in this area are encouraged to apply. 
• The work schedule is Monday - Friday, from 8:00 AM - 5:00 PM.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.
• To test your internet speed, go to Google and search for “Internet Speed Test.”

The deadline to submit applications for this posting is January 5, 2026.

#LI-HYBRID #LI-JA1 #LI-CM1

The pay range for this position is $47,500.00 - $67,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.