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Claims Service Delivery Manager

Date:  Apr 2, 2024

Any city, WI, US, 99999

Req ID:  23439

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 




As a ​Claims Service Delivery Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission


Outstanding service delivery is one of Gainwell’s great strengths. Play a vital role in achieving that as we deliver better health and human services outcomes.


  • Manage and oversee the WI Claims Systems team to ensure Gainwell products and services are delivered according to project schedule
  • Look ahead as you work with account teams to develop project forecasts and assist functional areas or departments in proposing new systems to deliver improved end-to-end services.
  • Navigate complex relationships between systems, operations and client groups to ensure stronger client relationships. 
  • Create more satisfied clients by identifying system improvements.
  • Support proposal teams to integrate new, enhanced and existing system offerings for the WI account
  • Bolster our workforce by selecting and hiring employees to support your team; train them to enhance their performance, development and work products

What we're looking for


  • Substantial leadership experience in Claims, systems development, project leadership or program management in a technology industry
  • A solid understanding of Claims systems, Medicare, and Medicaid.
  • Working understanding of healthcare technology industry and products 
  • Strong executive presence and excellent written and oral communication skills to build relationships and interact with clients and team members
  • Skilled in managing projects, financial budgets, and forecasting 
  • Ability to lead and motivate diverse teams to deliver high-quality results to clients, helping to quickly problem-solve roadblocks to ensure on-time delivery of projects and system uptime.


What you should expect in this role


  • Opportunities to travel through your work (0-10%)


The pay range for this position is $86,700.00 - $123,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.


We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.


Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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