Client Delivery Specialist (Healthcare Systems)

Summary

As a Client Delivery Specialist (Healthcare Systems) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Play a critical part in ensuring Gainwell is meeting our clients’ objectives in important areas.

• You will work closely with our Client Delivery Leader in support of several customer relations where we are developing/implementing/supporting Healthcare IT systems in a variety of healthcare business and IT product environments (Medicare, Medicare, MMIS, C#/Java/C/Python)
• Proven professional experience and knowledge of industry’s best practice and processes.  
• Works effectively in a highly matrixed organization.
• Works with other managers to allocate staff and monitor deliverables to ensure client and project needs are met in a timely manner
• Must have a relentless attitude to address client concerns, issues and action items and drive them to closure in a timely manner.
• Must make every attempt to respond to emails within 24 hours.
• Directly engage with clients as needed to ensure business needs are met. Must be client savvy and ability to develop trusting relationships with clients and partners.
• May have direct reporting resources.
• Performs regular evaluation sessions with each direct hire coaching and mentoring them in their career trajectory.
• Responsible for all processes around securing new talent including the job posting, interview process, onboarding, evaluation, and conversion.
• Possess a servant leadership style focused on the needs and well-being of employees and customers.  Assist in the clearing of all obstacles for the team.

What we're looking for

• 12 plus years of Information Technology experience in a Healthcare environment to include Product & Project Management, Systems Architecture and Software Development
• Extensive experience in managing client interactions and relationships.
• 10+ years of healthcare industry experience
• 10+ years in the IT or product management
• experience managing IT systems
• Experience working with industry best practices and company policies

Other required experience: 

• Vendor Management experience
• Deliver on commitments on time
• Good interpersonal skills to interact with customers and team members
• Good human relations skills to develop, train, reward and discipline employees
• A developed ability to read people and responding in a way that is most effective for that person
• Self-motivated individual who will take ownership of their responsibilities
• Ability to quickly learn processes and procedures to ensure team member adoption
• Resourcefulness in knowing the best person to clear a particular roadblock
• Comfort-level presenting to business stakeholders and executives.
• Ability to create professional quality power-point presentations to communicate ideas
• Knowledge of the privacy laws around legally protected PHI/PII HIPAA data

What you should expect in this role

• Fully remote opportunity with the option to work anywhere within the United States
• Opportunities to travel through your work (0-10%)
• Willingness to work a flexible schedule to accommodate business needs and travel as required
• Video cameras must be used during all interviews, as well as during the initial week of orientation

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The deadline to submit applications for this posting is January 31, 2025