Client Services Analyst II - Remote US

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

The Client Services Analyst II is responsible for daily, weekly, and monthly delivery processes, ensuring timeliness and accuracy of deliverables across multiple product lines. This position is also focused on finding, driving, and managing process improvement activities that will drive direct value for our customers. The candidate filling this position needs to think strategically and execute tactically while being customer-focused, detail-oriented, articulate, and credible. Client Services Analyst II will also be focused on ensuring each client’s definition of quality is met by proactively reviewing, and analyzing processes and data. The individual will also serve as the expert that drives mailing, revenue, and process optimization. 

Your Role in Our Mission

• Ensures the timely and successful delivery of our solutions according to customer needs and objectives
• Gains technical understanding and competency in their clients’ solution features being delivered
• Leverages tools, reports, and metrics in place to proactively perform first-level analysis and provide awareness of statuses
• Builds relationships with internal and external staff to ensure client expectations are being met.
• Works with technology/project teams to understand the business meaning of data to appropriately QA any client deliverables
• Establishes centricity with client systems to ensure data is aligned between Gainwell and our customer’s expectations. 
• Individuals will lead initiatives to improve client system syncing and ensure alignment. 
• Partners with clients, operations, clinical teams, and other teams to ensure our product offerings and services are being delivered appropriately. 
• Facilitates initiatives that support recovery conversion in line with client’s goals 
• Monitors and proactively drives improvements associated with KPIs including Medical Receipt rate, fallout management, and client SLAs
• Revenue cycle management oversight 
• Tracks and measures client services activities following up with individuals to ensure timely completion of duties
• Prepares reports on account status and analyzes data around performance
• Maintains technical understanding and competency in their clients’ solution features being delivered

What We're Looking for

• 3+ years of client service experience
• Healthcare experience desired 
• Exposure to SQL Server, Reporting, or using business intelligence tools (e.g. Tableau)
• Ability to analyze data and use logic and process to address work-related issues and opportunities
• Ability to create and translate client-specific processes between non-technical and technical partners
• Strong attention to data quality with a focus on data reconciliation between sources or platforms
• Excellent written and verbal skills
• Strong communication skills, a positive attitude, and a friendly and professional approach to customers
• Ability to build effective relationships across internal teams to successfully implement cross-functional initiatives.
• Demonstrates exceptional customer service and follow-up skills.
• Ability to work proficiently with Microsoft Excel, Visio, PowerPoint
• Ability to be careful and thorough about detail.
• Ability to multi-task and to meet deadlines.
• Ability to communicate and exchange information
• Ability to comprehend and interpret documents and data

What You Should Expect in this Role

• Remote / work-from-home opportunity
• Monday through Friday standard business schedule
• Full-time employee benefits package
• Requires manual dexterity to use computer, telephone, and peripherals
• May be required to work extended hours for special business needs
• #LI-NA1

The pay range for this position is $33,500 - $47,900 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.