Client Services Analyst II

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a Client Services Analyst II, you will play a key role in ensuring the timely and accurate delivery of client files, letters, and analytics that support recovery outcomes and client success. At Gainwell, you’ll contribute your skills as we harness the power of technology to help clients improve the health and well-being of the communities they serve. This role partners closely with internal teams and clients to analyze data, ensure quality, and drive process improvements aligned with client goals.

Your Role in Our Mission

In this role, you will support client success by ensuring the accurate and timely delivery of client data files, letters, and reporting while driving quality, efficiency, and recovery outcomes. You will collaborate closely with internal teams and clients to analyze data, translate requirements, and support initiatives aligned with client goals.

• Ensure the timely and successful delivery of client data files and client-facing letters
• Oversee end-to-end workflows as claims progress through audit, QA, and review processes
• Perform detailed, quality-focused analysis and QA of client data files and letters to ensure accuracy and compliance
• Leverage tools, reports, and metrics to proactively perform first-level analysis of errors related to files, letters, and overall workflows
• Analyze complex data sets to identify trends, issues, and actionable insights
• Conduct claim research as requested by Account Management or Clients
• Translate client-specific requirements and processes between technical and non-technical partners
• Collaborate with implementation teams and internal stakeholders to ensure client deliverables meet requirements
• Participate in client calls and provide clear, professional updates on KPIs, reporting, and claim status
• Monitor and proactively drive improvements related to KPIs, including recovery conversion, fallout management, and client SLAs
• Support revenue cycle and recovery-focused initiatives through data analysis and process optimization
• Build strong relationships with internal teams and external client contacts to ensure expectations are met
• Manage multiple priorities and deadlines in a fast-paced, client-focused environment while maintaining accuracy and attention to detail
• Provide regular updates to leadership on workflow status, trends, and key metrics

What We’re Looking For

• Bachelor’s degree or equivalent client services or operational experience
• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and formulas
• Strong analytical skills with the ability to use logic and process to resolve data and workflow issues
• High attention to detail with experience performing QA on client data files, letters, or reports
• Ability to create, document, and translate client-specific processes across technical and non-technical teams
• Strong written and verbal communication skills, with the ability to participate in client discussions and provide professional updates

What You Should Expect in This Role

• Fully remote, work-from-home opportunity
• Standard Monday–Friday business schedule
• Full-time employee benefits package
• Regular collaboration with internal teams and client stakeholders
• Role requires regular use of a computer, phone, and related peripherals

The deadline to submit applications for this posting is January 15, 2026.

#LI-REMOTE #LI-JA1 #LI-CM1

The pay range for this position is $44,500.00 - $63,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.