Contact Center Team Lead - Reno, Nevada / Fully Remote - US

Date: Aug 28, 2025

Location:

Any city, NV, US, 99999

Req ID: 32449

Work Mode: Virtual (Exception only)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Contact Center Team Lead at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Performs coaching and training for the contact center team.
Schedules meetings with Agents and Leadership and attends Client or internal meetings, drafts and publishes meeting minutes/notes from audio and/or video recordings.
Assists with developing and maintaining business processes for the contact center; onboarding/offboarding activities, time tracking, maintains spreadsheets and monitoring day to day activities.
Researches and responds to inquiries for the contact center agents; escalates and/or routes inquiries to appropriate personnel as necessary. Other duties as assigned.

What we're looking for

Four or more years of call center experience.
Experience working with Microsoft Office Suite tools such as Excel, Teams, Outlook and Word.
A welcoming, positive disposition.
Good office equipment, computer and business solutions software skills.
Excellent interpersonal skills for communicating (oral and written) with internal and external personnel of all levels.

What you should expect in this role

Good organization skills to balance work and prioritize tasks.
Ability to work independently with minimal supervision and solid multi-tasking skills.
Remote work environment between the hours of 8am - 5pm PST.

#LI-REMOTE #LI-CB1

The pay range for this position is $47,000.00 - $67,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.