Sr. Application Customer Support(Remote USA)

Date: Apr 15, 2024

Location:

Any city, CO, US, 99999

Req ID: 24342

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As an Sr. Application Customer Support(Remote USA) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Analyzes inquiries through use of personal knowledge of the particular functional subject matter. Augments knowledge with reference materials as needed.
Provides response and takes appropriate action to resolve. May interact directly with original requestor, advise others on how to respond or escalate to a higher level if needed.
Consults with management and/or business organization management to develop/implement appropriate response/resolutions for complex issues.
Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries.
Contributes to a shared knowledge database to facilitate response consistency and to document complex issue resolution.
Collaborate with other support staff in developing appropriate responses.
Continually reviewing issue and enhancement request processes to identify enhanced workflows.
Working on assigned tasks for Operational and client projects as assigned.

What we're looking for

Six or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)
Experience working with organizational functional and personnel.
Experience working with fax machines, computer software and telephone technology.
Experience working with help desk software.
Business and analytical problem solving skills

What you should expect in this role

Remote in all USA Locations

#LI-NA1

The pay range for this position is $56,300.00 - $80,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.