Customer Support Associate - Remote US

Date: Feb 4, 2026

Location:

Any city, TX, US, 99999

Req ID: 34445

Work Mode: Virtual (Exception only)

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

As a Customer Support Associate at Gainwell Technologies, you will support client operations by delivering responsive, accurate, and professional customer service in a remote environment. This role is responsible for handling customer inquiries, processing transactions, maintaining accurate records, and supporting service level agreements while collaborating with internal teams to ensure efficient and compliant operations.

Your role in our mission

In this role, you will support Gainwell’s commitment to service excellence and operational integrity by:

Responding to incoming calls and customer inquiries, resolving moderately complex issues or routing calls to appropriate teams as needed.
Researching customer requests and providing timely, accurate responses while documenting outcomes in account systems.
Processing requests, performing data entry, and matching documentation to customer accounts to ensure accurate and up-to-date information.
Handling incoming and outgoing mail for multiple clients in accordance with established service level agreements.
Monitoring daily transactions, reviewing workflows, and identifying opportunities to improve procedures and processing efficiency.

What we're looking for

We’re looking for a reliable, detail-oriented professional who brings:

A high school diploma or GED.
Four (4) or more years of customer service or telephone-based experience, preferably in a structured or regulated environment.
Experience using computer systems, help desk software, fax machines, and telephone technology.
Strong organizational, analytical, and problem-solving skills with attention to detail.
The ability to work independently while effectively collaborating with internal teams and management.

What you should expect in this role

A 100% remote position supporting multiple clients in a structured, service-driven environment.
Daily interaction with customers, internal teams, and leadership through phone, email, and system-based workflows.
Responsibilities that require accuracy, timeliness, and adherence to service level agreements, including documentation and transaction processing.
A comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, floating holidays, and employee wellness programs.

#LI-REMOTE

#LI-JT1

The pay range for this position is $33,500.00 - $47,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.