Summary

Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, flexibility, learning, and career development. You’ll have the opportunity to add to your technical credentials and certifications while enjoying a great company culture above all. We are looking for a talented Program Director, who will be responsible for leading the account and delivery team, with the consistent training/mentoring of junior colleagues.  This individual will be considered a subject matter expert for the client, and will be responsible for approvals of various deliverables and annual/monthly budgets.

We are seeking a Program Director with a go-getter mentality who would be responsible for the successful sales and delivery of HMS services to State/Government client(s) in accordance with contract requirements. This individual will oversee routine delivery of client services and day-to-day management of client relationships as well as overall revenue. This individual will also be responsible for growing contracts and ensuring all service-level agreements are met.

Your role in our mission

• Subject matter expert in regards to contracts, strong knowledge of state codes as well as State/Federal Legislations
• Ability to lead client meetings and engage various stakeholders while having strong presentation skills
• Introduces, negotiates, and implements new projects to expand scope of engagement
• Serves as the primary liaison with clients, and is responsible for overall client satisfaction
• Engages in the strategy and development of government affairs programs, specific to assigned account(s)
• Works with Operations and IT resources as well as leaders to ensure key client deliverables, SLAs, and mitigate risks 
• Identifies sources of revenue through process improvements, client relationships, local policy initiatives, and strategic agendas and partnerships

• Monitors competitor landscape through constant review of competitor activity or wins. Tracks legislative and regulatory initiatives through consistent reporting
• Day-to-day knowledge of State Information System initiatives, (including MES, MITA) related module education, bidding, partnering, and implementation project management
• Establishes and implements short- and long-term strategies to deliver services to customers within reasonable schedules and budgets
• Establishes and communicates goals and objectives, defines methodologies, while communicating broadly to help ensure overall coordination for cross-functional teams

What we're looking for

• MUST be willing to work MST or PST hours
• 6+ years of account management experience (Health Insurance or Healthcare) required
• 5+ years project management experience required
• 5+ years experience directly managing staff required
• 5+ years Medicare OR Medicaid experience required
• Active PMP - OR willing to obtain within 1 year of employment

What you should expect in this role

• This is a full-time permanent regular salaried (W-2) employee position.
  • Monday through Friday work schedule (40 hours per week).
  • Travel may be required up to 25% for client meetings
• Upward career advancement is possible and encouraged.
• This position is eligible to earn bonuses for performance.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• Employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload.  Greater speeds will of course provide better performance.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• This position is intended for pipelining. We will accept applications on an ongoing basis or at least until June 19, 2025.

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