Director, SGS Program Management

Summary

Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, flexibility, learning, and career development. You’ll have the opportunity to add to your technical credentials and certifications while enjoying a great company culture above all.

Your role in our mission

• Serves as the primary liaison with clients and is responsible for overall client satisfaction.
• Dedicated responsibility for leading/managing all account and contractual aspects, such as planning, scheduling, coordination, quality assurance, confidentiality and reporting of workload and financial results.
• Manages an operating budget with P/L responsibility including monthly accrual, revenue and expense projections.
• Introduces, negotiates, and implements new projects to expand scope of engagement.
• Develops and maintains a project status reporting system to ensure all contract deliverables are tracked, monitored, and completed timely.
• Works with Senior Management to develop and implement a strategic business plan to achieve enterprise goals.
• Works with clients and stakeholders (both internal and external) to monitor and communicate progress, identify and manage risk, and communicate consistently and effectively.
• Attends status meetings with client stakeholders and presents results of contract work.
• Provides analysis and expertise when compiling and reporting operational results and contract deliverables.
• Identifies gaps and recommends enhancements related to new and/or existing technology, processes, and existing products and/or services based on broad view of the organization.
• Works with clients and stakeholders to and identify opportunities for value added services.
• Participates in and contributes to quality management efforts.

What we're looking for

• BA/BS - (Business/IT/Accounting/Healthcare preferred).
• 5+ years of client management/presentation/supervisory experience.
• 3+ years of Medicaid/Medicare/Public Health experience - general knowledge of the Medicaid program, particularly coordination of benefit, coverage, and payment rules preferred.
• Strong computer skills, including, but not limited to Microsoft applications. Advanced technical knowledge is a plus.
• Ability to function well in a highly collaborative environment which often requires managing relationships across task orders, multiple functional areas and physical and virtual locations.

What you should expect in this role

• Fully Remote (within the US).
• Travel may be required up to 25% for client meetings.

The deadline to submit applications for this posting is September 29, 2026.