Director, Service Delivery

Date: Jul 11, 2025

Location:

Any city, CA, US, 99999

Req ID: 29311

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Gainwell is the leading provider of technology services and solutions that are vital to the administration of health and human services programs. We’re a relatively new company, formed in October 2020, but we have been serving state and local clients for decades and have solution offerings in 50 US states and territories. We have been serving one of our state clients for over 40 years and several states for more than 20 years!

At Gainwell, we connect passion with purpose. The work we do is important because we serve the underserved. For example, if our solutions don’t work, a patient can't get his/her prescription(s) filled or a person in need, does not receive the services that s/he rely on for living. We take our mission seriously and select the most qualified candidates to join our team. It's a great way to serve the communities in which we live!

Your role in our mission

Directs the organization and performance of certain functional areas and the activities of senior managers. Provides staff direction with an understanding and following of established company policies and procedures.
Oversees business activities to ensure a high standard of professional excellence is maintained among staff members.
Directs business function including, approval of overall project plan, budgets, and work breakdown structure.
Establishes and implements short- and long-term strategies to deliver services to customers within reasonable schedules and budgets.
Establishes and communicates goals and objectives, defines methodologies, tasks, and activities, and clearly describes roles and responsibilities for performing to personnel. Communicates broadly to help ensure overall coordination for cross-functional teams.

What we're looking for

Master's degree or equivalent combination of education and experience
Master's degree in related field preferred
Fifteen or more years of related experience
Ten or more years in a supervisory or management capacity included
Experience working with past and present company business environment
Experience working with concepts, practices, and procedures in areas of responsibility
Experience working with management implications of various forms of financial data

What you should expect in this role

This opportunity is 100% remote with the opportunity to travel through work up to 15% annually.

The deadline to submit applications for this posting is July 18, 2025.

The pay range for this position is $127,400.00 - $182,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.