Director, Transformation (Testing & Quality Services)

Date: Jul 7, 2026

Location:

Any city, TX, US, 99999

Req ID: 36847

Work Mode: Virtual (Exception only)

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

The Transformation Director is a senior leadership role responsible for defining and governing the end-to-end transformation strategy across Testing Services. This role is accountable for establishing the transformation vision, roadmap, standards, and outcomes, while partnering with delivery teams on implementing the transformation initiatives across Maintenance & Operations (M&O) accounts, investment projects and Design, Development & Implementation (DDI) transformation needs as required.

The Director operates at a strategic and governance level, ensuring alignment across people, process, and technology while driving measurable improvements in quality, efficiency, and delivery performance. This role provides oversight, direction, and governance to ensure transformation activities are executed in accordance with the defined strategy, RACI, and contractual expectations.

Your role in our mission

Define and own the enterprise transformation strategy, roadmap, milestones, and success criteria across Testing Services.
Hands on delivery experience in driving transformation implementations.
Establish transformation priorities aligned to business objectives, service commitments, and continuous improvement goals.
Define and implement transformation communication and change adoption strategy across delivery organizations.
Define and implement transformation success metrics (e.g., process definition and implementations, quality, productivity, automation AI implementation,, talent refresh, ALM adoption, process compliance, efficiency gains).
Drive clarity of roles, responsibilities, and decision rights across transformation and delivery teams.
Define and Drive continuous improvement through metrics, data-driven insights, maturity assessments, and quality audits.
Ensure execution aligns with approved transformation plans, timelines, and quality standards.
Define/enhance and maintain the high-level RACI model governing transformation activities across GW and other partner stakeholders Ensure RACI alignment is consistent with agreed contractual responsibilities and governance forums.
E2E STLC Processes definition and ensure structured rollout of processes, playbooks, frameworks/accelerators. training, tool adoption, and capability enablement initiatives.
Ensure transformation activities are sequenced and integrated with active programs without negatively impacting delivery.
Ensure transformation initiatives enable improved efficiency, quality, and measurable outcomes across programs.
Establish governance cadence for performance tracking, reporting, and benefits realization.
Monitor adoption metrics and address resistance through targeted interventions.
Monitor execution progress, risks, and dependencies across multiple programs, ensuring timely resolution and escalation as needed.
Partner with TMO, Delivery Leadership, Process and Technology COEs, and vendor partners to align transformation with ongoing delivery commitments.
Provide executive-level updates on transformation progress, risks, and outcomes.
ALM usage optimization and governance (tracking, reporting, and lifecycle adherence).
Automation expansion and maturity uplift (frameworks, coverage, and adoption).
Serve as the primary escalation point for transformation-related risks, issues, and dependencies.

What we're looking for

15+ years of experience in testing, quality engineering, technology delivery, including delivering at least 2 large-scale transformation programs.
15+ years of experience in Quality Engineering/Testing Delivery ownership delivering outcomes on productivity, quality and cost.
5+ years in Healthcare with Medicaid programs is preferred.
Proven experience defining and governing enterprise transformation strategy.
Strong understanding of testing lifecycle (STLC), process definitions, automation, ALM tools, TMMi Model and operating model transformation.
Experience working in multi-vendor environments with clearly defined RACI-based delivery models.
Demonstrated leadership in driving change management, adoption, and continuous improvement.

What you should expect in this role

Fully remote position.
Opportunity to travel through your work up to 10% of the time.

The deadline to submit applications for this posting is July 14, 2026.

The pay range for this position is $127,400.00 - $182,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.