EVV Service/Help Desk Representative

Date: Jul 9, 2025

Location:

Any city, KS, US, 99999

Req ID: 31586

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

The EVV Service Help Desk Representative job contains positions associated with providing consultancy utilizing knowledge and expertise on insurance and healthcare. Develops and implements general process improvements while troubleshooting and facilitating resolution for internal users of Electronic Visit Verification (EVV) multifactor (MFA) Federated Authentication. Provides expertise to internal users with client state agencies, contracted managed care organizations (MCOs) and Gainwell single sign on (SSO) users. Partners with Oracle Identify Management (OIM) security team to facilitate necessary access.
Your role in our mission

Your role in our mission

• Completes complex tasks, assignments and defined processes with some level of independence.
• Multiple assignments worked and completed simultaneously as directed by leadership.
• Identifies, prioritizes and resolves most question and issues independently. Answers questions of peers. Escalates more complex questions or issue appropriately.
• Complies with contract requirement, business unit rules and related industry and legal regulations.

What we're looking for

• 2-4 years of working experience in related fields.
• Ability to follow written policies, procedures and guidelines, and give feedback to leadership
• Intermediate-level knowledge of operating systems.
• Ability to read and interpret basic to moderately complex documents such as operation and maintenance instructions, procedure manuals and government/healthcare guidelines.
• Excellent written and verbal communication skills and customer service skills, including professional telephone skills.

What you should expect in this role

• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• Full-time (40 hours a week)
• Remote (work from home)
• 8-hour shift between the hours of 7:30 a.m. – 5:30 p.m. CT, Monday through Friday.
• The deadline to submit applications for this posting is July 31, 2025

The pay range for this position is $48,000.00 - $68,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.