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Business Analyst / Help Desk - Honolulu, HI

Date:  Jul 21, 2022

Any city, HI, US, 99999 El Paso, TX, US, 79912-8520 Conway, AR, US, 72034-9501

Req ID:  12166


As a Business Analyst / Help Desk - Honolulu, HI at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.



Your role in our mission

  • Assists in planning and designing business processes; assists in formulating recommendations to improve and support business activities.
  • Assists in analyzing and documenting client's business requirements and processes; communicates these requirements to technical personnel by constructing basic conceptual data and process models, including data dictionaries and volume estimates.
  • Assists in creating basic test scenarios to be used in testing the business applications in order to verify that client requirements are incorporated into the system design.
  • Assists in developing and modifying systems requirements documentation to meet client needs.
  • Participates in meetings with clients to gather and document requirements and explore potential solutions.
  • Executes systems test from existing test plans. Assists in analyzing testing results in all phases.
  • Participates in technical reviews and inspections to verify 'intent of change' is carried through phases of project.


What we're looking for

  • Able to work between the client and the developers, utilizing strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements
  • Zero to two years of business analysis experience
  • Experience working with computer programming concepts and basic language, including Microsoft Office
  • Help Desk Skills: Strong communication skills, multi-Tasking, answering help desk emails and phone calls, customer service skills, meeting customer service of return call within 24 hours
  • Trouble shooting issues and regression testing


What you should expect in this role

  • Onsite: Honolulu, HI
  • Options available for candidates residing in El Paso, TX or Conway, AR with the ability to work Hawaii hours

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