Experienced Project Manager

Date: May 30, 2025

Location:

Any city, MA, US, 99999

Req ID: 31362

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As an Experienced Project Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Leads and/or supports efforts to establish tracking mechanisms for key performance indicators.
Monitors and coordinates the measurements of the KPIs, SLAs and contractual deliverables across the team.
Manages the monthly and annual reporting on operational performance against the contractual KPIs, SLAs and contractual deliverables.
Leads the development and maintenance of the Incident Management process
Leads the development and maintenance of the Problem Management process
Leads root cause analysis and mitigation efforts to reduce service performance issues.
Identifies and leads innovative service improvements and metrics to increase customer satisfaction.
Oversees and ensures delivery of projects that to improve contract services performance.

What we're looking for

A strong understanding of IT service delivery, including experience leading the establishment and measuring performance indicators.
Experience identifying and leading service performance improvement initiatives.
Ability to effectively collaborate and communicate with project stakeholders, including business, technical and leadership staff.
Strong analytical and problem-solving skills.
Strong leadership and organizational skills
Five or more years of support services, project or program experience.

What you should expect in this role

Remote position (US only)
Opportunities to travel through your work (0-10%)
Video cameras must be used during all interviews, as well as during the initial week of orientation
The deadline to submit applications for this posting is 8/30/2025

The pay range for this position is $86,800.00 - $124,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.