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Healthcare Operations Account Delivery Manager (Reno, NV)

Date:  Jul 7, 2024

Reno, NV, US, 89521-3103 Reno, NV, US, 89521 Any city, NV, US, 99999 Any city, CA, US, 99999

Req ID:  17721

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.



Account Delivery Manager (ADM) is responsible for the delivery of the operational services within a MMIS account, cost and resource management, maintaining client relationship, driving improvement, and identifying cost savings and efficiencies.

The ADM partners with the Account General Manager (AGM) and Account Delivery Leader (ADL) on overall account management, maintaining SLAs (Service Level Agreements), and the successful delivery of the client contract requirements.

Your role in our mission


  • Interacts with external client on operational services within the MMIS account.
  • Reports out on KPM compliance at a minimum on a monthly basis internally and externally to the client.
  • Manages people and non-people leaders’ individual and team performance and goals.
  • Manages several operational area(s) or team(s) of company employees with well-defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction setting within the area of responsibility.
  • Ensure operational excellence by establishing key metrics and ensuring team goals and contractual commitments are met or exceeded.
  • Supports and conducts meetings with account leaders to assess compliance with SLAs.
  • Generally sets work activities of teams and projects of teams providing service delivery to solve various business systems and applications needs.
  • Responsible for coordination with other account and company teams, ie. Process improvement, best practices and standards, etc. 
  • Manages performance management process for company employees.
  • Responsible for managing vendor relationships and contractual obligations.
  • Responsible for managing a budget and leading, managing, sponsoring or participating on projects.
  • Reports on performance and quality measures
  • Performs analysis of account and department reporting, including client reporting.
  • Implement improvement plans if deficiencies are found.
  • Oversees, supports, and monitors day-to-day activities to ensure timely and effective execution
  • Authorizes when to escalate and resolve implementation and operational issues to meet contract expectations
  • Supports and contributes to Request for Proposals (RFP) as needed

What we're looking for

  • 5 or more years of healthcare account operational experience (Claims Processing, Provider and Member Services, Call Center, Finance, and Quality)
  • Experience working with client vision, business objectives, and critical success factors
  • Strong interpersonal, leadership, and presentation skills for interacting with and influencing team members, clients, thought leaders, and subject matter experts
  • Good strategic management and planning skills
  • Proven ability to select, develop, coach and mentor employees to be successful to meet client commitments

What you should expect in this role

  • Must be able & willing to travel to the office location in Reno, Nevada to work on-site as needed 

The deadline to submit applications for this posting is 8/9/2024.





The pay range for this position is $113,900.00 - $162,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.


We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.


Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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