Help Desk Representative - Healthcare Remote US

Date: Jan 30, 2026

Location:

Any city, WI, US, 99999

Req ID: 34431

Work Mode: Virtual (Exception only)

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

As a Help Desk Representative – Healthcare Remote US at Gainwell Technologies, you will support insurance and healthcare operations by responding to provider and client inquiries, researching claim-related issues, and ensuring compliance with state and federal regulations. In this role, you will apply healthcare knowledge, problem-solving skills, and customer service expertise to resolve issues efficiently while supporting improved health and human services outcomes.

Your role in our mission

This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.

Handle inquiries related to healthcare and insurance programs, resolving routine and moderately complex issues independently.
Research, analyze, and respond to provider questions, appeals, and escalations in accordance with established policies and procedures.
Process multiple tasks simultaneously while meeting productivity, quality, and timeliness standards.
Ensure compliance with contract requirements, business rules, and applicable industry and legal regulations.
Collaborate with peers and leadership to escalate complex issues and support continuous process improvement.

What we're looking for

2–4 years of experience in a healthcare, insurance, or related administrative or support role.
Strong customer service and professional communication skills, including telephone support.
Ability to follow written policies, procedures, and guidelines while providing feedback to leadership.
Proficiency with operating systems and business applications in a structured environment.
Strong organizational, time-management, and independent work skills.

What you should expect in this role

Full-time, 100% remote (work-from-home) position.
Video camera usage required for interviews and during the initial week of orientation.
Reliable high-speed internet required (minimum 24 Mbps download / 8 Mbps upload; higher speeds recommended).
Most benefits start on the first day of employment, including medical, dental, vision, and 401(k) with company match.
A structured, regulated healthcare environment focused on quality, compliance, and service excellence.

#LI-REMOTE

#LI-JT1

The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.