Manager, Pharmacy and Drug Rebate Services (Remote in USA)

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

Manages day-to-day operations for the Medicaid Drug Rebate teams while maintaining compliance with the contract and Gainwell Technologies’ standards.

Your role in our mission

• Manage operations staff productivity and performance, including preparation and delivery of staff performance reviews and evaluations
• Monitors staff attendance and timekeeping for accuracy and compliance with policies
• Participates in the hiring, onboarding, and training of new operations staff
• Reviews and provide feedback to staff on monthly and quarterly operations reports
• Provides coaching and feedback to staff on conduct and performance, and supports skills development and professional growth that will lead to improved outcomes 
• Works with operations team to help ensure all monthly and quarterly Service Level Agreements (SLAs) are met
• Reviews of dispute resolution proposals
• Performs quarterly invoicing tasks as delegated by QA Analyst or Rebate Manager
• Reviews Supervisor Queues in Process Manager and addresses/delegates all items as necessary
• Works with Rebate Senior Manager to complete monthly updates to staff performance metrics
• Assists with preparation and maintenance of operations documentation
• Interacts with internal and external stakeholders to accomplish operations goals
• Participates in project work plan tasks and ensures compliance with audit control objectives
• Assists with special projects and ad-hoc client requests as required
• Fosters a positive team environment and leads by example
• Maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA)
• Other tasks as directed

What we’re looking for

• Bachelor’s Degree or equivalent experience

• Two (2) or more years managing office staff
• Five (5) or more years of Medicaid Drug Rebate experience

• Excellent verbal and written (MS Office Suite) communication and organizational skills – ability to track and prioritize operational activities on an ongoing basis. Also, will need to be able to conduct staff and client meetings
• Experience with PRIMS, SSRS Reports, and Process Manager Drug Rebate Solutions with Medicaid drug rebates, Medical/Pharmacy claims processing, Pharmacy, and/or medical billing is highly preferred.

What you should expect in this role

• This is a full-time permanent regular salaried (W-2) employee position.
• Monday through Friday work schedule (40 hours per week).
• Upward career advancement is possible and encouraged.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For all hybrid and remote positions employees' Broadband Internet connections should have a minimum speed of 24MBS download and 8 MBS upload.  Greater speeds will of course provide better performance.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• The use of AI during interviews is prohibited.
• This position will accept applications until July 13, 2026.

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The pay range for this position is $110,000 - $115,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.