Manager Service Delivery (Remote in USA)

Date: Nov 18, 2025

Location:

Any city, RI, US, 99999

Req ID: 33660

Work Mode: Virtual (Exception only)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Manager Service Delivery, you will help improve the health and well-being of Medicaid’s member community by delivering best-in-class technology solutions and services to healthcare providers. You will utilize your skills to build strategic relationships with client facing teams, deploy, maintain, and enhance provider technology solutions, and drive high-performance standards in your team.

Your role in our mission

Drive transformative organizational change
Build future-ready, high-performing cross-functional teams
Deliver high-quality technology solutions
Deliver high-quality services and manage service interruptions
Develop forecasts for work demand and resources
Identify and implement improvement and optimization initiatives
Manage new solution implementation projects
Support sales pursuits, new bids, and proposals
Support greenfield solution deployments and/or upgrades
Autonomy to shape employee and client experiences
Opportunity to deliver innovative solutions
Opportunity to grow your skills & career

What we're looking for

We are looking for a highly motivated individual who is driven by purpose and values and has experience in the following areas:

Healthcare domain; preferably Medicaid provider solutions
Managing high-performing software development teams, SDLC, Agile
Managing service operation; ITIL4 cert preferred
Managing projects; PMP preferred
Driving change across the organization and shaping and forecasting work demand and resource supply

What you should expect in this role

Opportunities to travel through your work (0-10%)
This is a full-time permanent regular salaried (W-2) employee position.
Health (medical, dental, vision) benefits start on day 1 of employment.
Company match 401K and other benefits available within months of starting.
New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
Company provided computer for work use.
For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
This position will remain posted to take applications until November 25, 2025.

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The pay range for this position is $93,400.00 - $133,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.