Manager Service Delivery - Program Manager (Remote in US)

Date: Feb 21, 2025

Location:

Any city, TX, US, 99999

Req ID: 29425

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Manager Service Delivery (Program Manager) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Manage and oversee shared service delivery team operations to ensure Gainwell products and services are delivered according to project schedule
Look ahead as you work with account teams to develop demand forecasts and assist functional areas or departments in proposing, planning and delivering end-to-end services, including workload requirements
Navigate complex relationships between delivery and client groups to ensure stronger client relationships
Create more satisfied clients by identifying service improvements
Support proposal teams to integrate new, enhanced and existing service offerings for current and new accounts
Bolster our workforce by selecting and hiring employees to support your team; train them to enhance their performance, development and work products

What we're looking for

All first-line managers need to have technical wherewithal to understand the technical solutions, preferably in the Medicaid domain.
Ability to lead projects when needed; PMP preferred
Service operation management (ITSM) skills; ITIL4 cert preferred
Substantial leadership or supervisory experience in shared support services, project leadership or program management in a technology industry
Ability to lead a team of developers, business analysts and technicians in an ethical, compassionate, servant leadership manner.
Communication – encompasses both speaking/writing and listening. Need to be able to translate between business speak and technical speak. Must communicate effectively upwards, downwards, and to peers
Healthcare/Medicaid Management IS experience with understanding of the technology. Doesn’t have to be hands on but must know where and how to get the expertise and direct their activities.
Experience working in a shared services environment possessing technical wherewithal to understand the technical solutions, preferably in the Medicaid domain, with the ability to manage projects, and possessing knowledge with ITIL concepts and practices

What you should expect in this role

This is a full-time permanent regular salaried (W-2) employee position.
- Monday through Friday work schedule.
- Opportunities to travel through your work (0-10%)
Health (medical, dental, vision) benefits start on day 1 of employment.
Company match 401K and other benefits available within months of starting.
Employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
Company provided computer for work use.
For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
We will accept applications for this position until March 1, 2025, or until the position is filled.

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The pay range for this position is $93,400.00 - $133,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.