Manager Service Delivery

Date: May 21, 2026

Location:

Any city, WI, US, 99999

Req ID: 35229

Work Mode: Virtual (Exception only)

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

The Manager is responsible for developing and executing strategies that improve customer engagement, enhance overall customer experience, and maximize customer lifetime value. This role partners across business units to ensure that customer-centric practices are embedded in all processes, services, and interactions. The Manager also ensures that operations align with applicable regulatory requirements and organizational policies while delivering consistent, high-quality customer experience.

Your role in our mission

Analyze customer data and feedback to identify trends, pain points and opportunities
Lead initiatives to improve customer journey mapping and touchpoint optimization
Monitor and report on key performance indicators (KPIs)
Drive continuous improvement efforts using data-driven insights and best practices
Participate in or lead cross-functional projects to enhance service delivery, improve costs with focus on customer experience

What we're looking for

Substantial leadership or supervisory experience in support services, project leadership or program management in a technology industry
Strong analytical and problem-solving skills
Proven ability to lead cross-functional initiatives
Excellent communication and stakeholder management skills
Knowledge of data visualization tools with experience in customer journey mapping

What you should expect in this role

This is a full-time permanent regular salaried (W-2) employee position.
Monday through Friday work schedule (40 hours per week).
Health (medical, dental, vision) benefits start on day 1 of employment.
Company match 401K and other benefits available within months of starting.
New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
Company provided computer for work use.
For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
The use of AI during interviews is prohibited.
This position will accept applications until May 28, 2026.

#LI-DNI

The pay range for this position is $93,400.00 - $133,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.