Medicaid Case Management Supervisor

Summary

Gainwell Technologies is seeking an Medicaid Case Management Supervisor to support day-to-day operational performance, lead team members, and drive process improvements across assigned business areas. This role is responsible for helping formulate operational strategies, improving team performance, securing compliance with policies and procedures, and ensuring resources are used effectively to meet business objectives.

The Operations Supervisor will serve as a key leader for the team, providing guidance, coaching, and support while identifying opportunities to improve quality, efficiency, and customer service. This position requires strong people management skills, critical thinking, and the ability to anticipate operational challenges and implement practical solutions.

Your role in our mission

• Supervise, train, mentor, and support employees to ensure operational goals and service expectations are met.
• Help formulate and execute strategies that improve departmental performance and operational effectiveness.
• Monitor day-to-day activities to ensure compliance with operational policies, procedures, and business requirements.
• Identify opportunities to reduce operational costs while maintaining quality and service standards.
• Procure, coordinate, and manage materials, tools, and resources needed to support team operations.
• Track progress of administrative duties and ensure work is completed accurately and timely.
• Promote best practices across all levels of the team to improve consistency, productivity, and service quality.
• Build strong teams by encouraging collaboration, teamwork, accountability, and a positive workplace culture.
• Anticipate potential issues that may impact successful outcomes and recommend creative, practical solutions.
• Support employee engagement by providing clear direction, regular feedback, and ongoing coaching.
• Partner with leadership and cross-functional teams to support business objectives and operational priorities.
• Ensure customer service standards are met by identifying process gaps and implementing improvements.

What we're looking for

• Paralegal or bachelor’s degree preferred.
• At least one year of experience in a supervisory, team lead, or people leadership role.
• Prior experience managing, mentoring, or overseeing team members in a professional work environment.
• Experience working with, reading, or reviewing legal documents.
• Medicaid experience required.
• Ability to monitor team performance, create reports, track SLAs/BPIs, and support operational reporting needs.

What you should expect in this role

• Remote position open to candidates located anywhere in the U.S.
• Must be willing to work an Eastern Standard Time (EST) schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.
• To test your internet speed, go to Google and search for “Internet Speed Test.”

The deadline to submit applications for this posting is August 3, 2026.

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