Network Security Intake Coordinator

Date: Jul 7, 2025

Location:

Any city, TX, US, 99999

Req ID: 28733

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As an Intake Coordinator – Network Security at Gainwell, you will be a part of an innovative healthcare technology company with a mission to serve the healthcare needs of our communities. Gainwell is seeking an experienced Intake Coordinator who will play a critical role in managing and triaging incoming service requests and incidents across our Network Security engineering and operations teams. This role will ensure efficient workload distribution, consistent prioritization, and effective communication between our technical staff and the internal stake holders making the requests. We are seeking someone with strong organizational, communication, and service management skills.

Your role in our mission

Monitor and review all inbound tickets and service requests within our teams ServiceNow queues.
Triage and categorize requests based on impact, urgency, and type and coordinate with team leads and SME’s to assign work based on capacity, skillset, and priority.
Ensure ticket data and documentation are complete and accurate to facilitate successful execution of required tasks.
Coordinate workloads across both internal and external teams to ensure successful task completion.
Escalate high priority items and blockers to appropriate management and technical contacts.
Track and report on intake trends, workload distribution, and SLA adherence.
Service as the primary communication point between requestors and technical staff for intake related updates.

What we're looking for

Associate or bachelor’s degree, or equivalent professional experience in IT, project coordination, or service management.
2+ years of experience in an operation, service desk, project coordination or intake role.
Proficiency in service management tools (ServiceNow, Jira, Freshdesk, etc.).
Experience working with both internal and external teams to accomplish complex multifaceted tasks.
Strong organizational and multitasking abilities with excellent attention to detail.
Ability to communicate effectively in both a technical and non-technical manner.
Familiarity with ITIL or similar service management frameworks is preferred.
Understanding of general networking and security concepts.

What you should expect in this role

Fully Remote Opportunity with the option to work anywhere within the United States
Opportunities to travel through your work (0-10%).
Video cameras must be used during all interviews, as well as during the initial week of orientation.

The deadline to submit applications for this posting is July 21, 2025.

The pay range for this position is $76,100.00 - $108,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.