Pharmacy Supervisor Call Center - Remote (EVENING SHIFT)

Date:  May 20, 2023

Any city, OH, US, 99999

Req ID:  15589

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.




(2:30 pm - 11:00 pm ET; Mon-Fri with weekend rotations)

The Pharmacy Supervisor is responsible for managing a team of pharmacy technicians to decision prior authorizations and answer phone calls for the Ohio Department of Medicaid (ODM). The supervisor will also be responsible for coaching, training, and monitoring the performance of the team to ensure they meet performance standards and company expectations.

Your role in our mission

  • Lead and manage a team of pharmacy technicians to ensure exceptional service and compliance with service level agreements.
  • Monitor call center performance metrics, identify areas for improvement, and optimize service delivery and customer satisfaction.
  • Maintain a high level of knowledge about the Ohio Department of Medicaid’s prior authorization policies, and provide accurate and up-to-date information to staff and customers.
  • Develop, review, and implement policies and procedures to improve call center operations' efficiency and effectiveness.
  • Provide timely resolution of customer complaints and disputes, and escalate issues as necessary.
  • Ensure HIPAA and Government security requirements compliance for all processes related to PHI sharing and storage, decision prior authorizations, and day-to-day operations.

What we're looking for

  • Hold certification as a pharmacy technician with pharmacy experience
  • Possess PBM (pharmacy benefit management) experience and knowledge of prior authorization processes
  • Have proven experience as a call center supervisor or manager with strong leadership and people management skills
  • Ability to analyze data, identify trends and make recommendations for improvements, and handle multiple tasks and priorities effectively

What you should expect in this role

  • 100% remote work experience
  • Evening Shift 
  • (2:30 pm - 11:00 pm ET; Mon-Fri with weekend rotations)






The pay range for this position is $48,400.00 - $69,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.


We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.


Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.