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Pharmacy Technician Call Center - Remote

Date:  Sep 15, 2023

Any city, WI, US, 99999

Req ID:  20220

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.



The Drug Authorization and Policy Override (DAPO) contact center is a specialized drug helpdesk for prescribers, their designees, and pharmacy providers to submit prior authorization (PA) requests for specific drugs and request policy overrides for specific policies over the telephone. The DAPO contact center reviews PA requests and policy overrides for members enrolled in Wisconsin Public Assistance programs such as BadgerCare Plus, Medicaid and SeniorCare.

Your role in our mission

  • Actively participate as a key member of the team; validation of member entitlement to benefits or services
  • Handling inquiries via phone, email or written correspondence for PA requests and drug policy overrides from prescribers and pharmacy providers.
  • Monitor the service event through completion for compliance and document any override or PA provided.
  • Provide resolution and feedback based on analysis of a member's situation.
  • Interpret and provide recommendations based on existing contract requirements, business rules, and related industry and legal regulations.

What we're looking for

  • Strong healthcare-related knowledge.
  • Ability to follow written policies, procedures and guidelines, and give feedback to leadership
  • Ability to read and interpret basic to moderately complex documents such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines.
  • Excellent written and verbal communication skills and customer service skills, including professional telephone skills.
  • Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products.

What you should expect in this role

  • The hours for the call center are 7:00 AM – 6:00 PM. (CST)
  • Additionally, this position may support additional contact center departments, depending on business need.
  • Applicant must hold and maintain Pharmacy Technician Certification Board (PTCB) certification










The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.


We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.


Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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