Product Development Director

Date: Aug 29, 2025

Location:

Any city, NC, US, 99999

Req ID: 32542

Work Mode: Virtual (Exception only)

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

The Product Development Director for the Interchange & Legacy systems will report to VP of Product Management, and will lead the strategic and operational execution of MMIS modernization and delivery efforts across the Interchange and legacy platforms. This role requires deep collaboration with Sales, Account General Managers (AGMs), Delivery, and Engineering teams to define and drive the product roadmap, prioritize the backlog, ensure seamless product support and continuous process improvement.

Your role in our mission

Define and evolve the product vision and roadmap for the Interchange and legacy systems in alignment with MMIS modernization goals.
Collaborate with AGMs and Sales to incorporate client feedback, market trends, and competitive insights into roadmap planning.
Conduct product innovation forums to share thought leadership and collect client feedback and own the product backlog and facilitate prioritization sessions with Delivery and Engineering teams.
Ensure backlog items are clearly defined, estimated, and aligned with business value and delivery capacity.
Partner with Delivery leadership to track execution, resolve blockers, and ensure timely releases.
Act as the primary liaison between Product, Sales, AGMs, and Delivery teams to ensure transparency and alignment.
Facilitate regular touchpoints and working sessions to synchronize efforts across teams.
Oversee product support processes, including escalation management, issue triage, and resolution tracking.
Drive continuous improvement initiatives across product operations, leveraging feedback loops and performance metrics.
Identify and implement process enhancements to improve product lifecycle efficiency, demo capabilities, and stakeholder engagement.
Champion automation and standardization efforts across product demo environments and delivery workflows.
Identify, evaluate, and prioritize AI use cases that align with product goals and Gainwell’s ethical AI standards.
Collaborate with the AI Governance Committee to document use cases, assess risks, and secure approvals using Gainwell’s standardized templates.

What we're looking for

Master's degree or equivalent combination of education and experience desired.
10+ years of experience in product management, preferably in healthcare or enterprise systems.
10+ years in a supervisory or management capacity included Experience with the product development life cycle at all levels of complexity
Experience working with client enterprise products, services, and strategies, technical products, vendors, families of technologies and product configurations
Proven track record of leading cross-functional teams and delivering complex products.
Strong understanding of MITA, Medicaid Management Information Systems (MMIS) and modular MES architecture.
Experience with AI use case evaluation and implementation, including risk assessment and governance.

What you should expect in this role

This opportunity is 100% remote within the continental United States with opportunity to travel through work up to 15% annually.

The deadline to submit applications for this posting is September 5, 2025.

The pay range for this position is $137,100.00 - $195,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.