Program Manager (Remote in US)

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

The Program Manager plays a critical role in supporting state government healthcare cost‑containment and recovery programs. This position operates within the Account Management department and is responsible for coordinating deliverables, ensuring contract and SLA adherence, facilitating cross‑departmental collaboration, and supporting both internal leaders and client‑facing initiatives.

The ideal candidate thrives in a hybrid role that blends behind‑the‑scenes analytical work with direct client engagement. They will support senior Program Managers and Directors, work closely with operational teams, and help the company meet compliance, performance, and service expectations required under state government contracts.

Your role in our mission

Program & Contract Management

• Support execution of state government healthcare contract requirements, ensuring compliance with scope, deadlines, and performance standards.

• Track and monitor contract deliverables, milestones, risks, and issues; escalate concerns appropriately.
• Assist in interpreting contract language and ensuring relevant teams understand obligations and expectations.
• Maintain awareness of SLA metrics and collaborate with internal teams to drive performance and timely reporting.

Account Management & Client Support

• Assist in managing day‑to‑day client interactions, providing timely and professional communication.
• Prepare meeting materials, agendas, status reports, and follow‑up documentation for client and internal meetings.
• Support implementation activities with new clients or new contract components, ensuring tasks are completed accurately and on schedule.
• Serve as a reliable backup to senior PMs and Directors, supporting continuity of service and client satisfaction.

Cross‑Functional Collaboration

• Partner with leads across Operations, IT, Analytics, Quality, Compliance, Legal, and Finance to support coordinated contract delivery.
• Facilitate communication among internal stakeholders to ensure alignment on priorities, deadlines, and responsibilities.
• Assist in gathering, validating, and summarizing data for client requests, program reviews, and internal analysis.

Operational & Administrative Responsibilities

• Contribute to the development and maintenance of project plans, process documentation, workflows, and dashboards.
• Track action items, monitor progress, and support issue identification and resolution.
• Support internal quality assurance initiatives and continuous improvement efforts.
• Maintain organized documentation, contract files, and client communications in accordance with company standards.

What we're looking for

• Team‑oriented: Works collaboratively and supports colleagues at all levels.
• Flexible & adaptable: Comfortable shifting between tactical tasks and strategic support.
• Proactive & resourceful: Anticipates needs and identifies solutions before issues escalate.
• Client‑service mindset: Balances professionalism with approachability.
• Detail‑driven: Ensures accuracy in documentation, reporting, and communication.

What you should expect in this role

• This is a full-time permanent regular salaried (W-2) employee position.
• Monday through Friday work schedule (40 hours per week).
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload.  Greater speeds will of course provide better performance.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• This position will remain posted until March 9, 2026, to accept applications.

#LI-NB1

#LI-DS1

#LI-REMOTE

The pay range for this position is $49,500.00 - $70,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.