Provider Solutions Customer Success Lead

Date: Jan 16, 2025

Location:

Any city, TX, US, 99999

Req ID: 28385

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

Gainwell is seeking a Provider Solutions Customer Success Lead who will be a key strategy partner translating product knowledge and expertise into client-facing content. You will provide product expertise to internal partners and Medicaid State Agencies with the ability to convey complex information to internal and external stakeholders - in order to position Gainwell as strongly as possible in the market. You will be crucial in providing strategic guidance throughout the sales process, driving sales by bridging the gap between Gainwell’s solution and State Medicaid needs via knowledge sharing. You will collect voice of client from client service team, market analyses, user groups and sales process to inform product development. A successful candidate will be highly organized, strategic, creative, and have exceptional problem solving, analytical, communication and interpersonal skills.

Your role in our mission

Provide support and thought partnership for opportunity meetings in partnership with the sales and product teams, including running product demonstrations,
Partner closely with the sales and product teams to offer strategic guidance in understanding state objectives and challenges to provide expertise through sales presentations and RFPs
Convey customer requirements to implementation, engineering, account management, and product management/development to secure a seamless customer experience
Collect voice of client from client service team, market analyses, user groups and sales process to inform product development
Lead monthly user groups with key state stakeholders and internal leadership to drive achievement of Gainwell goals
Partner with internal market leaders to thoroughly understand and socialize competitive landscape and market position of solution portfolio, along with federal (CMS) and state mandates
Bring forward learnings for growth opportunities to develop new enhancements and solutions for Gainwell Provider Services systems
Document and track client specific features associated with sales opportunities

What we're looking for

Client-Facing Expertise: 5+ years of experience in client-facing roles, preferably in healthcare or technology, with a strong track record of technical proficiency, change management, and team impact.
Strategic Problem Solving: Ability to analyze feedback, identify areas for improvement, and provide ongoing strategic guidance from both process and product perspectives.
Cross-Functional Collaboration: Skilled in partnering with sales, marketing, client success, data, and product teams to deliver impactful results and complete projects effectively.
Industry Knowledge: Experience with Medicaid Provider Enrollment, Healthcare IT systems, and aligning client needs with product enhancements.
Deadline Management: Adept at handling multiple client opportunities, managing deadlines, and prioritizing work in dynamic, fast-paced environments.

What you should expect in this role

Remote/Virtual Work – 75%
On-site Travel – 25%

Note

Video cameras must be used during all interviews, as well as during the initial week of orientation.
The deadline to submit applications for this posting is 2/24/2025.

The pay range for this position is $108,500.00 - $155,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.