Quality Assurance Specialist, Remote - USA

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As an Associate Quality Analyst within the Quality Assurance team, you can contribute your skills as we harness the power of technology to ensure quality service delivery to the clients that we serve. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details of this position.

Your role in our mission

Monitor and measure the quality and accuracy of Service Level Agreements (SLAs) results for Eligibility Verification Clients and Products.

Create Service Dashboards and trend reports.

Conduct audits of internal business operation personnel functions and identify the accuracy of following operational policies and procedures.

Prepare audit reports of findings to identify both strengths and opportunities for improvement.

Works with Supervisors and Managers to develop strategies for quality improvement.

Assist in establishing and documenting a tailored strategy quality plan for the performance of quality assurance activities for assigned projects or tasks to include documentation of progress.

Participates in special projects, internal audits, and process improvements in support of quality assurance initiatives.

What we're looking for

• Good analytical and problem-solving skills
• Good interpersonal skills for interacting with project and task team members
• Good decision-making skills to meet deadlines and bring forward concerns as appropriate
• Intermediate skills with Microsoft Outlook, Word, Excel, PowerPoint, and Teams
• Ability to handle multiple project and task responsibilities simultaneously and switch among them quickly to meet prioritized business needs

What you should expect in this role

• This is a remote position for candidates living in the United States.
• Full-time (40 hours a week)
• Video cameras must be used during all interviews, during the initial week of orientation and will be utilized throughout employment.
• To effectively work as a teleworker with Gainwell, employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS
• #LI-NA
• #LI-Remote

The pay range for this position is $37,500.00 - $53,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.