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Quality Assurance Specialist

Date:  Aug 6, 2022

Any city, AK, US, 99999

Req ID:  11660

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at HMS, a Gainwell Company carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.


HMS is hiring Quality Assurance Analysts (QAAs) who will be responsible for verifying that the various Functional Areas have appropriate Standard Operating Procedures (SOPs) and are completing their tasks accurately and within standards. The QAAs document their findings, works with Functional Areas leaders to resolve issues, provide input on process improvements, assists with updating documentation, and generate the Monthly SLA report and other analytical reporting

Job Description

Essential Job Functions: 

•    Evaluates work products to independently assess quality and reports findings. Assists in implementing recommendations as approved. 
•    Plans, tracks, and coordinates audit support tasks, gathering data or other information requested for audits, and obtains all information necessary to present a complete and accurate audit response to clients. 
•    Reviews internal department performance as determined by procedures and measured against Service Level Agreements (SLAs). 
•    Compiles results of performance review and assists with the creation of the monthly SLA report. 
•    Assists business departments in the creation, review, and updating of Standard Operating Procedures (SOPs). 
•    Develops and maintains quality assurance documentation for projects and tasks to include quality metrics. Ensures documentation complies with established standards, policies, procedures, and best practices. 
•    Participates in special projects, audits, and process improvements in support of quality assurance initiatives. Reviews audit and assessment results to identify trends and issues, perform root-cause analysis, develop recommendations for resolution, and track effectiveness of remedies. 
•    Assists management in defining and maintaining an effective and efficient quality program, including developing and presenting associated training and familiarization to staff. 
•    Completes other duties as assigned. 

Basic Qualifications

•    Two or more years of quality assurance, engineering, or audit experience required. Healthcare or insurance industry claims experience required. Lean Six Sigma, Fraud Prevention, or other related certifications and training preferred.  
•    Experience working with project management methodology preferred. 
•    Strong attention to detail. Strong focus on customer service. Demonstrated analytical ability and problem-solving acumen. Excellent project management and organizational skills . Excellent organization and time management skills . Strong communication skills to interact and present findings to team members, customers, management, and support personnel. Good interpersonal skills for interacting with project and task team members.  
•    Ability to exercise independent judgment in deploying appropriate criteria, methods, and techniques required to achieve measurable objectives. Ability to work independently or within a team environment, even when remote.  
•    Ability to participate in various formal and informal professional training sessions and established quality assurance training. Ability to complete assigned responsibilities under tight timelines. Ability to handle multiple project and task responsibilities simultaneously and switch between them quickly to meet prioritized business needs. 

Work Environment: 

Work from Home/Hybrid  
Work-from-home (WFH); or Hybrid model including in-office and WFH days to be defined. For positions assigned to WFH, reliable high-speed internet connectivity is required.  Employees working-from-home may be required to report to the office, at times, to support work efforts.  


The pay range for this position is $64,200.00 - $80,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at HMS, a Gainwell Company. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.


We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with HMS, a Gainwell Company, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about HMS, A Gainwell Technologies Company at our company website and visit our Careers site for all available job role openings.


HMS, a Gainwell Company is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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