Quality Manager

Date: Jul 23, 2025

Location:

Any city, MA, US, 99999

Req ID: 31924

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As a Quality Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Essential Job Functions

The Quality Manager will play a crucial role in ensuring MMIS products, services, and processes meet the highest standards of quality and compliance. Responsibilities include inspections, identifying production, process, or product issues, and presenting quality control solutions. Developing and implementing quality assurance procedures and standards. The ideal candidate will have a keen eye for detail, excellent problem-solving skills, and a deep understanding of Quality Management processes and standards in IT.

Establish clear quality procedures and standards and set measurable quality objectives that align with MMIS goals
Establish an MMIS Quality Management Systems across MMIS and processes
Establish Annual Performance Audits and Inspections to ensure compliance with QMS. Maintain accurate records of inspections, tests, and quality issues
Establish an MMIS Quality Performance Reporting on the performance of the QMS
Establish QMS operational procedure to collect and analyze quality data to identify trends and issues
Establish an MMIS customer satisfaction continues feedback method to address complaints and incorporating customer feedback into quality improvement initiatives
Plan, monitor, test and inspect of operational controls to validate quality controls and standards meet MMIS needs
Prepare reports to communicate outcomes of quality activities
Manage risk-based and process-based audits
Ensure that MMIS meet federal, state, and industry quality standards
Maintain clear and effective communication with internal and external stakeholders regarding quality issues and improvements
Leverage MMIS Commonwealth MS SharePoint to store all procedures, standards, audits, and reports

What we're looking for

Bachelor of Science/Bachelor of Arts in Business Administration, Health Management, Information Systems or relevant field or higher education
Nine or more years of quality assurance,
Knowledge/Experience with QMS and/or MMIS
Excellent organizational and leadership abilities
Excellent understanding of data analysis
Outstanding communication skills
Proven prior Quality Manager experience
Results-driven and detail oriented
Thorough knowledge of methodologies of quality inspections
Certification of Quality Control, e.g., ISO 9000 etc. is a plus

What you should expect in this role

Remote position expected to follow a hybrid model of reporting onsite 1-2 days per week
Opportunities to travel through your work (0-10%)
Video cameras must be used during all interviews, as well as during the initial week of orientation

#LI-WM1

#LI-Remote-Hybrid

The pay range for this position is $78,800.00 - $112,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.